Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irma Sanchez

Chula Vista

Summary

Experienced legal professional supporting attorneys and legal teams. Proven track record managing case files, drafting legal documents, and conducting research. Strong team collaboration skills, adaptability, and results-driven approach. Exceptional communication, organizational skills, and commitment to confidentiality. Organized and dependable with positive attitude, able to manage multiple priorities and take on additional responsibilities to achieve team objectives.

Overview

8
8
years of professional experience

Work History

Part-Time Administrative Assistant

JMC Drywall Solutions
02.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.

Legal Assistant

Mitchell Law Corporation
01.2020 - Current
  • Conducted intake interviews with new clients, gathering critical information to build a solid foundation for their case.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Built strong relationships with clients to provide empathetic support during their recovery journey.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Maintained confidentiality while handling sensitive personal injury claims, fostering trust between our firm and its clients.
  • Collaborated with attorneys to develop strategies for each case.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Assisted attorneys with reviewing and organizing witness reports, Letter to Insurances, House Owners, and Employers.
  • Prioritized time-sensitive tasks to ensure deadlines were met consistently, leading to positive client outcomes.
  • Educated clients on available benefits, and services, empowering them to make informed decisions about their care needs.
  • Advocated client right when interacting with Insurances ensuring fair handling of case.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
  • Achieved successful case resolutions by closely managing and organizing client files.
  • Improved internal processes by regularly reviewing procedures and implementing necessary updates.
  • Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Assisted with preparation of pre-demand packets including exhibits of Medical Records, Billing, Photos, and Police Report resulted in favorable for a demand.
  • Assisted with settlement documents by preparing for clients review and signatures.
  • Provided exceptional customer service to all clients throughout the entire duration of their case – from initial contact through resolution – resulting in a high level of client satisfaction.

Receptionist/Legal Assistant

Law Offices of Daniel S. March & Associates
05.2017 - 12.2019
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered direct attorney phone lines as liaison between clients, adjuster, police officers, healthcare providers, attorneys.
  • Resolved customer problems and complaints.
  • Maintained office, records, ordered supplies, and processed mail.
  • Responded to inquiries from callers seeking information.
  • Administered all documents through a web data base for all office clients
  • Operating office equipment such as fax machines, phone lines, copiers, scanners.
  • Locate and attach appropriate files to incoming correspondence requiring responses.
  • Case managed
  • Enhancing client’s relationships in person and by phone with sensitivity and confidentiality
  • Ensuring legal documents were processed and handled in a timely manner, and efficient manner to comply with appropriate regulations, and deadlines.
  • Obtaining records and billing from health providers for exhibits to prepare demands and process with attorney.

Education

High School Diploma -

Sweetwater High School

Skills

  • Administration
  • Computer skills, (Microsoft word, Excel, Typing)
  • Microsoft office
  • File organization
  • Client communication
  • Calendar management
  • Legal research
  • Client relations
  • Writing and editing
  • Data Entry
  • Active learner
  • Adaptability
  • Observer
  • Monitoring
  • Multitasking
  • Leadership
  • Competitive
  • Detail Oriented and Organized
  • Dedicated
  • Work Ethic
  • Professional
  • Patient
  • 13 Years of Customer Service
  • Good communication skills
  • Reliable
  • Scheduling/Planning
  • Fast learner

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Part-Time Administrative Assistant

JMC Drywall Solutions
02.2024 - Current

Legal Assistant

Mitchell Law Corporation
01.2020 - Current

Receptionist/Legal Assistant

Law Offices of Daniel S. March & Associates
05.2017 - 12.2019

High School Diploma -

Sweetwater High School

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Irma Sanchez