Irma Perez
Ontario
Summary
Dynamic retail professional with a strong work ethic and proven customer service excellence at Rite Aid. Skilled in cash handling and adept at resolving customer inquiries, enhancing satisfaction and loyalty. Responsible for training new employees and fostering a positive shopping environment, contributing to increased sales and operational efficiency.
Experienced with shift management and key holding in high-paced environment. Utilizes leadership skills to maintain operational efficiency and staff productivity. Track record of effective problem-solving and maintaining high standards of service. Always striving for excellence in customer service.
Overview
2026
2026
years of professional experience
Work History
Cashier
Rite Aid
Shift Manager/Key Holder
Rite Aid
07.2020 - 07.2025
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Counted registers and cleaned and secured shop at end of shift.
- Marked-down clearance items and relocated merchandise to proper store areas.
Cashier
Rite Aid
05.2017 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Increased sales of promotional items by informing customers about current offers.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
Associate of Science - Pharmacy Technician
Chaffey College
Rancho Cucamonga, CA06-2018
Skills
- Customer service excellence
- Customer support expertise
- Strong work ethic
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Product restocking
- Product knowledge
- Refunds and exchanges
- ID verification
- Purchase assistance
- Basic math
- Upselling techniques
- Dependability and reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager/Key Holder
Rite Aid
07.2020 - 07.2025
Cashier
Rite Aid
05.2017 - 07.2020
Cashier
Rite Aid
Associate of Science - Pharmacy Technician
Chaffey College