Irma Navarro
Merced
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Wears many hats to accomplish dynamic objectives. Ready to apply 35 years of experience to new professional challenges with growth-oriented organization.
Overview
28
28
years of professional experience
Work History
Program Director/Manager
Stephens Media Group
10.1996 - Current
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Developed and implemented marketing strategies and ideas for the station's clients advertising needs
- Advanced community outreach efforts by forging strong relationships with local partners.
- Oversee all aspects of a radio station's content, including music playlists, on-air talent personnel and ensure compliance with broadcasting regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Accomplished multiple tasks within established timeframes.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
- Boosted listener engagement through organizing creative promotions, events, and contests.
- Increased audience reach by researching market trends and suggesting innovative programming ideas to appeal to target demographics.
- Enhanced the efficiency of radio station operations by assisting in the coordination and management of daily activities.
- Upheld a professional and positive image for the radio station by coordinating with external partners such as media agencies, advertisers, and regulatory bodies.
- Assisted in the growth of social media presence by creating engaging content for various platforms.
Education
High School Diploma -
Los Banos High School
Los Banos, CA1989
Skills
- Personnel Supervision
- Policy Implementation
- Customer service experience
- Group and individual instruction
- Compliance Management
- Innovation and Creativity
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Effective leader
Timeline
Program Director/Manager
Stephens Media Group
10.1996 - Current
High School Diploma -
Los Banos High School
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