Irma Lopez- Mayorga
Long Beach,CA
Summary
Dynamic leader with a proven track record at Amazon and Target Corporation enhancing operational efficiency and team leadership. Excelled in strategic planning and customer service, driving significant business growth. Skilled in operations management and fostering collaborative environments, achieving notable improvements in performance outcomes and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Operations Manager
Amazon
11.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Executive General Manager
Target Corporation
11.1996 - 11.2022
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Coordinated complex projects from conception to completion, ensuring timely delivery within budget constraints.
- Directed financial management activities, ensuring accurate budgeting and forecasting for informed decision-making processes.
- Provided guidance on talent acquisition strategies, resulting in an exceptional team of professionals.
- Received, processed and counted inventory to prep for stocking.
- Managed cross-functional teams, fostering a collaborative work environment to achieve company goals.
- Developed strong partnerships with clients, increasing customer satisfaction and repeat business.
- Fostered a culture of open communication across departments to improve collaboration and problem-solving capabilities.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ05-2010
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Planning and implementation
Accomplishments
- Supervised team of 50-200+ staff members.
- Collaborated with team of 12-120 in the development of Store openings such as Westchester Target Store.
- Achieved Prime and Peak over achieving in quota goals by completing sortation and dispatch task with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Amazon
11.2022 - Current
Executive General Manager
Target Corporation
11.1996 - 11.2022
Bachelor of Science - Business Administration
University of Phoenix
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