Irma Guillen
Sanger
Summary
A hardworking dedicated, reliable, compassionate Patient Care Technician/Unit Secretary-minded attitude and experience in the field 18+ years, to provide support to a medical care team and care to patients in need. An individual with a special attention to detail and an ability to adapt quickly in a fast-paced environment.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Inpatient PACU, Unit Secretary/Patient Care Technician
Fresno Surgical Hospital
Fresno, Ca
09.2016 - Current
- Managed department communication via telephone and in-person.
- Maintained accurate medical records and ensured compliance with health regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Clinical Assistant ICU
Saint Agnes Medical Center
Fresno, Ca
05.2009 - 10.2014
- Delivered high-quality patient care by recording vital signs, repositioning patients, performing oral care, emptying and recording Foley catheters, completing bed baths, administering CPR, performing postmortem care, paging physicians, responding to rapid response/code blue, maintaining a clean and orderly environment, recording meal intake, offering emotional support to patients and families, and adhering to safety guidelines, institutional policies, and hospital regulations.
Education
High school diploma -
Parlier High School
ParlierEKG - Arrhythmia Analysis/12 lead EKG
Fresno City College
FresnoSkills
- Patient comfort measures
- Telemetry monitoring
- Vital sign assessments
- Patient transport
- Patient admissions
- Sterilization procedures
- Patient monitoring
- HIPAA compliance
- Behavioral observation
Certification
- Basic Life Support Certification-CPR/AED
- Bilingual- Spanish (Translator)
- Electrocardiogram & Interpretation (EKG) Certification
Languages
Spanish
Full Professional
Timeline
Inpatient PACU, Unit Secretary/Patient Care Technician
Fresno Surgical Hospital
09.2016 - Current
Clinical Assistant ICU
Saint Agnes Medical Center
05.2009 - 10.2014
EKG - Arrhythmia Analysis/12 lead EKG
Fresno City College
High school diploma -
Parlier High School