IRMA FLORES
Santa Ana
Summary
Professional coordinator with strong background in managing surgical schedules and ensuring seamless operations. Skilled in patient communication, time management, and coordinating with medical staff. Known for reliability, adaptability, and achieving results through effective team collaboration. Strong focus on meeting changing demands while maintaining high standards of care and efficiency.
Overview
25
25
years of professional experience
Work History
Surgery Scheduling Coordinator
UCI Plastic Surgery Department
07.2015 - Current
- Verify patient has a source of funding to cover surgery and ensure that all required medical documentation is completed prior to surgery
- Act as a liaison between the clinic, admissions, operating room, physician and patient to effectively communicate the surgery schedule, as well as any changes
- Communicate effectively with patients in order to obtain correct demographic and financial data
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
Emergency Room Admitting Supervisor
Coastal Community Hospital
06.2004 - 09.2011
- Worked closely with admitting manager in all aspects of the department operation and employee supervision
- Trained new personnel
- Act as a resource to staff and assist them with questions or problems
- Ran aging report and assisted the insurance representative in maintaining accounts to a current status
- Verify and obtain authorization on insurance
- Performed any additional/Miscellaneous duties (not inclusive of job description) as requested/assigned by management
- Ensured effective resource allocation by maintaining optimal staffing levels according to peak admission periods throughout the week.
- Addressed patient concerns promptly, resolving issues professionally and empathetically to maintain trust and customer satisfaction.
Lead Front Office Assistant
Clement Chu MD
01.2000 - 06.2004
- Worked on aging report
- Responsible for electronic billing
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Accurately read EOB and posted payments and made any adjustments as necessary
- Obtained patients vitals and performed EKG's
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Education
MEDICAL OFFICE MANAGEMENT -
BRYMAN COLLEGE
09.1998
HIGH SCHOOL DIPLOMA -
SADDLEBACK HIGH SCHOOL
06.1996
Skills
- Bilingual (Spanish)
- Customer Service
- Critical thinking
- Decision-making
- Problem-solving
- Planning
- Organizing
- Personal Communication
- Project management
- Influencing
- Leading
- Negotiating
- Delegating
- Conflict resolution
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Surgery Scheduling Coordinator
UCI Plastic Surgery Department
07.2015 - Current
Emergency Room Admitting Supervisor
Coastal Community Hospital
06.2004 - 09.2011
Lead Front Office Assistant
Clement Chu MD
01.2000 - 06.2004
HIGH SCHOOL DIPLOMA -
SADDLEBACK HIGH SCHOOL
MEDICAL OFFICE MANAGEMENT -
BRYMAN COLLEGE
Similar Profiles
Nadine PedrazziNadine Pedrazzi
Resident Doctor at Department of Plastic Surgery and Hand Surgery, Cantonal Hospital of Aarau, SwitzerlandResident Doctor at Department of Plastic Surgery and Hand Surgery, Cantonal Hospital of Aarau, Switzerland
Dr. Jai SharmaDr. Jai Sharma
Housesurgeon at Department Of Burn & Plastic Surgery, PGIMSHousesurgeon at Department Of Burn & Plastic Surgery, PGIMS
AYLİN GÜLER MDAYLİN GÜLER MD
Intern Doctor at Technische Universität München - Department for Plastic and Hand SurgeryIntern Doctor at Technische Universität München - Department for Plastic and Hand Surgery