Summary
Overview
Work History
Education
Skills
Timeline
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IKRAN NUR

New Westminster,Canada

Summary

Dynamic Case Manager with a proven track record at S.U.C.C.E.S.S Organization, excelling in client recruitment, integration, and advocacy. Expert in community outreach and problem-solving, I've facilitated significant client progress through comprehensive service planning and engagement. Skilled in both case management and active listening, I champion client well-being and community connection.

Overview

7
7
years of professional experience

Work History

Case Manager

S.U.C.C.E.S.S Organization
Burnaby, Canada
01.2019 - Current
  • Client Recruitment and Integration: Actively recruit refugees and newcomers to the ACT program, ensuring a smooth integration into Canadian society by connecting clients with appropriate resources
  • Needs Assessment and Service Planning: Conduct comprehensive assessments to identify client needs and develop tailored service plans to address those needs
  • Outreach and Client Engagement: Provide one-on-one outreach support, engage clients in accessing available social services, and ensure they receive all eligible benefits
  • Language Support: Offer language assistance during wrap-around meetings and other interactions to ensure clear communication between clients and service providers
  • Reporting and Documentation: Accurately document client progress and report on services delivered through the OCASI system
  • Program Facilitation: Facilitate Adult Life Skills classes to promote client development in areas such as self-sufficiency, community engagement, and overall well-being
  • Program Promotion: Actively promote the ACT program within the community to raise awareness and connect potential clients to the services they need
  • Moral Support and Advocacy: Provide emotional and moral support to clients, advocating on their behalf when required and ensuring their voices are heard in various interactions or settings with service providers and community resource

Volunteer Family Support and School Liaison

Somali Community Centre @ Surrey
Surrey, Canada
07.2018 - 11.2018
  • Communication Facilitation: Acted as a liaison between newcomer parents and schools, ensuring clear communication about school programs and expectations
  • Cultural and Language Support: Provided language assistance and cultural guidance to help parents understand the Canadian education system
  • Parent Engagement: Organized workshops and one-on-one sessions to empower parents in supporting their children’s academic and social success
  • Collaboration with School Staff: Worked with teachers and school administrators to address parents’ concerns and advocate for students' needs
  • Resource Referral: Connected families with relevant community resources to support their children’s education and overall well-being

Education

Occupational First Aid, CPR & AED Level 2 -

05.2023

Certificate of Conflict management and negotiation -

Alison online learning
07.2022

Certificate of Social work diversity and equality -

Alison online learning
04.2022

Queen Elizabeth Continuing Education -

06.2021

Master of Development Studies -

Mount Kenya University
04.2018

Bachelor of Computer Science -

Hope University
08.2014

Skills

  • Multitasking and organization
  • Community outreach
  • Case management
  • Problem-solving
  • Resource allocation
  • Team collaboration
  • Home visits and inspections
  • Active listening

Timeline

Case Manager

S.U.C.C.E.S.S Organization
01.2019 - Current

Volunteer Family Support and School Liaison

Somali Community Centre @ Surrey
07.2018 - 11.2018

Occupational First Aid, CPR & AED Level 2 -

Certificate of Conflict management and negotiation -

Alison online learning

Certificate of Social work diversity and equality -

Alison online learning

Queen Elizabeth Continuing Education -

Master of Development Studies -

Mount Kenya University

Bachelor of Computer Science -

Hope University

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IKRAN NUR