Summary
Overview
Work History
Education
Skills
Polyglot
Additional Information
Timeline
OfficeManager

Irish Mae Testado

North York,ON

Summary

  • Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences.
  • Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship.
  • Known for maintaining speed and accuracy in high-traffic times also a motivated young woman with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
  • Enthusiastic Waitress with experience in service in high-end dining establishments. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation.
  • Excellent memorization skills with outgoing, personable attitude.
  • People-oriented Salon Owner with excellent business management, advertising and supervisory abilities. Strengths include inventorying, appointment scheduling and employee interviewing and hiring. Effective promoting positive, fun and upbeat work environment while helping customers.

Overview

4
4
years of professional experience

Work History

Waitress/Bartender

Floga Estiatorio and Event Space
07.2022 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Server / Bartender

Clarion Hotel
11.2021 - 05.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Head Waitress

Biz Apartment Gardet
11.2021 - 05.2022
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained staff members on use of POS system.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Customer Service

Overjarva Gardscafe, CAFE GARDEN
07.2021 - 09.2021
  • Planted and maintained a variety of herbaceous and woody plants, Harvested and maintained vegetable gardens
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.

Waitress / Server

Itamae Izakaya
08.2020 - 10.2020
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

CEO/Founder

Beautyby.irish
03.2021 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
  • Scheduled, confirmed and carried out lash services at salon.
  • Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
  • Oversaw daily salon operations and performed general salon tasks.
  • Arranged for regular maintenance services for all beauty equipment.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.

Education

IT Network Technichian

Astar
Stockholm,Sweden
06.2022

Skills

  • Warm and Friendly
  • Excellent Teamwork & Positive Attitude
  • Collaborative & Interpersonal Skills
  • Sense of Responsibility & Work Ethic

Polyglot

Fluent in Swedish, English and Filipino language.

Basic in Arabic and Spanish language.


Additional Information

References is available upon request

Timeline

Waitress/Bartender

Floga Estiatorio and Event Space
07.2022 - Current

Server / Bartender

Clarion Hotel
11.2021 - 05.2022

Head Waitress

Biz Apartment Gardet
11.2021 - 05.2022

Customer Service

Overjarva Gardscafe, CAFE GARDEN
07.2021 - 09.2021

CEO/Founder

Beautyby.irish
03.2021 - Current

Waitress / Server

Itamae Izakaya
08.2020 - 10.2020

IT Network Technichian

Astar

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Irish Mae Testado