IRISH CHERRYL MATILLANO
Toronto,Canada
Summary
Degree-level educated professional with over a decade of experience in customer service, hospital settings, and communications roles. Extensive knowledge and expertise in various domains. Meticulous attention to detail and strong literacy skills ensure accuracy and precision in all tasks. Possess exceptional planning abilities and a deep understanding of medical safety protocols. Recognized for flexibility and a positive attitude, able to adapt quickly to changing situations while maintaining professionalism. Compassionate nurse with a strong background in special needs caregiving. Skilled in providing personalized care and support to individuals with diverse needs, creating a safe and nurturing environment. Demonstrated expertise in managing day-to-day activities and handling emergency situations with patience and empathy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
Private
03.2024 - Current
- Maintained effective verbal and written communication with clients, guardians, and medical professionals.
- Ensured proper nutrition by preparing and delivering meals.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Strengthened clients' interaction skills using specialized speech exercises and activities.
- Encouraged overall wellness through engaging exercise routines tailored to each client''s abilities and interests.
- Enhanced a supportive atmosphere by consistently observing clients' health and wellness.
- Assisted patients with daily hygiene needs including bathing, dressing, dental care and grooming.
- Developed solid ties within caregiver network to stay updated on industry practices.
Field Patient Service Team
Inizio Healthcare
06.2022 - 03.2024
- Managing online booking tool to organizing customers fit testing
- See physicians, nurses, and pharmacists everyday, focusing on how to help improve the lives of patients
- Connect with various Health Care professionals by bringing them and their patients the medicines
- Perform scheduling Clinic visit for Physician, Nurses and other Healthcare team to provide knowledge about the medicines
- Enhanced clinic efficiency by scheduling appointments, managing patient flow, and maintaining accurate medical records.
- Enhanced overall patient experience with compassionate assistance during difficult or emotional situations while remaining mindful of professional boundaries.
Patient Assistant (PSW)
North York General Hospital
01.2022 - 05.2022
- Position is to assist nursing personnel in providing personal care to patients
- Perform such procedures and treatments
- Perform other duties associated with the activities of daily living of the patients
- Supports the Hospital's academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation
- Contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for staff, physicians, volunteers, learners, patients and families
Cabin Crew/ Flight Attendant
WestJet Encore
10.2019 - 12.2021
- Ensure the safety, security and comfort of all guest; includes enforcing and following all standard operating procedures to ensure compliance with the company and regulatory requirement
- Assisting the needs of customers or passengers for their designated seating arrangements
- Prioritize safety and provide leadership at work
- Operate safety and emergency equipment such as oxygen systems, air-craft doors, fire extinguishers, galley equipment, communication equipment and lighting systems
- Execute all pre-flight, in-flight, and post-flight duties as a Flight attendant
- Ability to handle first aid situations onboard the aircraft
- Manage uncomfortable situations such as disruptive and unruly guests with deescalation techniques
- Use critical thinking for any emergency situations arise
- Submitting safety reports
- Uphold exceptional guest service standards both inflight and on the ground
- Complete service and sales in accordance with the company service standards
- Greet and welcome guests onboard the aircraft
- Carry oneself with utmost professionalism while on duty
Vaccine Clinic Agent
Vancouver Coastal Health and Fraser Health
09.2020 - 05.2021
- Manage clinic staff, delegating responsibilities
- Create staffing schedule
- Ensure that patient data is input accurately in the software and troubleshooting errors
- Manage clinic email inbox and responding to client email inquiries
- Email clients a copy of their vaccination record upon request for lost records
- Oversee and troubleshoots conflicts/ errors with patient Check-ins and Check-outs
- Ensure all clinic staff and vaccination clients follow proper precautionary measures and wear the correct protective apparel as required
- Ensure patient confidentiality and privacy is adhered to as per PHIPA and SHN's policies and procedures
- Maintain a professional yet positive approach with clients
- Attend staff meetings and training updates as required
- Upon the organizational and provincial needs you may be required to assist with duties in other programs, mobile clinics, and outreach or to complete other responsibilities offsite
- Complete administrative duties as per assigned and other duties as assigned
Optometric Assistant/ CSR
Browz Eyewear
05.2020 - 09.2020
- Provide excellent customer service and patient care
- General office duties
- Answering phones and booking appointment
- Pre-testing, visual fields, contact lenses
- Perform Diagnostic testing, including Optos, OCT/Retinal Photo, Autorefractors, iCare Tonometer, Stereopsis, and Visual Field
- We work as a team to address patients' on the spot needs, such as answering the phone, responding to emails, booking appointments, checking patients in for their appointments, sanitizing and invoicing
Registered Nurse, ICU, ER and OR
Socsargen County Hospital
01.2010 - 01.2011
- Company Overview: Philippines
- Managed proper management of workplace health matters across all locations.
- Conduct periodic Health Risk Assessments and sanitary inspections to the projects work areas and accommodation facilities
- Ensured confidentiality of records continuously.
- Enforced adherence to universal precautions and infection control measures.
- Provide top-tier quality in patient care.
- Offered professional recommendations regarding workplace health and safety issues.
- Engage in organizational events to boost team spirit.
- Organized educational programs to enhance knowledge in health, safety, and environmental areas.
- Execute additional tasks assigned by Compass management.
- Completed rotational assignments across Emergency Unit, Operating Room, and Delivery Room.
- Carry out all nursing procedures/interventions from the preparation and administration of medication, doing bedside care and other relevant nursing tasks
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Education
Bachelor of Science - Nursing
Brokenshire College of Davao
Brokenshire College Of Davao01.2006
Skills
- Excellent written and verbal communication skills and just started learning second language (French class) Currently working on my RN licensure
- Flexible, positive and caring attitude
- Medication administration
- Team collaboration
- Clear communication
- Feeding assistance
- Critical thinker, especially emergency situations
- Highly organized, Team oriented
- Exceptional communication skills
- Confident of speaking publicly
- Respond to a variety of emergency and non-emergency situations
- Knowledge of Safety-medical related issues
- Problem-solving
- Patient care techniques
Accomplishments
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Implementation - Assisted in implementation of new tracking system that resulted in improved patient care.
- Intensive Care - Responsible for unit of 18 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
- Perinatal Care - Assisted physicians in focus studies in prenatal care.Performed basic physical assessments of newborns and infants.
Languages
English
Native or Bilingual
Certification
- Registered Nurse License (RN) - New York State Board of Nursing.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support Certification (ACLS)
- IV Certification Course- ( American Heart Association)
Timeline
Caregiver, Special Needs
Private
03.2024 - Current
Field Patient Service Team
Inizio Healthcare
06.2022 - 03.2024
Patient Assistant (PSW)
North York General Hospital
01.2022 - 05.2022
Vaccine Clinic Agent
Vancouver Coastal Health and Fraser Health
09.2020 - 05.2021
Optometric Assistant/ CSR
Browz Eyewear
05.2020 - 09.2020
Cabin Crew/ Flight Attendant
WestJet Encore
10.2019 - 12.2021
Registered Nurse, ICU, ER and OR
Socsargen County Hospital
01.2010 - 01.2011
Bachelor of Science - Nursing
Brokenshire College of Davao
Similar Profiles
Billy WijatmikoBilly Wijatmiko
Private Piano Teacher at PrivatePrivate Piano Teacher at Private
Oliver TaylorOliver Taylor
Event Security Guard at PrivateEvent Security Guard at Private
Maya WijayaragavanMaya Wijayaragavan
English Tutor at PrivateEnglish Tutor at Private