IRISH TULIO
Miramichi,New Brunswick
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Product Delivery Specialist
Reed Elsevier Philippines
08.2022 - 04.2024
- Performs high-level review of all stages of production, assessments, and sends them to the appropriate partners for detailed review
- Collaborated with cross-functional teams to optimize product delivery workflows, resulting in reduced lead times.
- Enhanced customer satisfaction with timely and accurate deliveries, maintaining clear communication throughout the process.
Quality Assurance Specialist
Avalon Edunet Plus Inc.
06.2015 - 09.2018
- Developed and assessed materials that will help employees understand the business’ standard operating procedure.
- Promoted adherence to quality standards by educating personnel on quality control.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
Online English Teacher
Avalon Edunet Plus Inc.
10.2013 - 06.2015
- Worked with students between ages 6 and 16 on grammar, pronunciation and sentence construction.
- Collaborated with fellow teachers to develop innovative teaching methods and share best practices for online learning environments.
Client Account Representative
Manulife Business Process Services
07.2012 - 01.2013
- Exceeded performance targets through diligent account management efforts, contributing to overall team success.
- Provided high-quality customer service to 401k participants by responding effectively to questions and providing straightforward options.
- Established strong rapport with clients, leading to increased trust and long-term business relationships.
Education
Bachelor of Science - Education
Philippine Normal University
Manila, Philippines04.2012
Skills
- Multi-Tasking
- Customer Service
- Attention to Detail
- Team Player
- Communication
- Problem-Solving
- Work Ethic and Integrity
Timeline
Product Delivery Specialist
Reed Elsevier Philippines
08.2022 - 04.2024
Quality Assurance Specialist
Avalon Edunet Plus Inc.
06.2015 - 09.2018
Online English Teacher
Avalon Edunet Plus Inc.
10.2013 - 06.2015
Client Account Representative
Manulife Business Process Services
07.2012 - 01.2013
Bachelor of Science - Education
Philippine Normal University
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