Irish Gambito
Hinton,Canada
Summary
Experienced in leadership, design, and creative writing, my diverse skill set and passion for making a difference drive me. Thriving in roles that demand dedication, creativity, and an entrepreneurial mindset, I have become a well-rounded professional ready to tackle any challenge.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Crisis Intervention Worker- Casual
Yellowhead Emergency Services
11.2024 - Current
- Developed comprehensive case management plans, addressing both immediate needs and long-term goals for clients in crisis.
- Collaborated with local law enforcement to improve overall response to crisis situations, ensuring timely interventions.
- Connected clients with appropriate resources such as housing assistance, financial aid, or mental health services based on individual needs assessment results.
- Raised awareness about available crisis intervention services among the community by organizing and participating in outreach events.
- Enhanced community safety through proactive engagement with at-risk individuals and providing resources for prevention.
- Documented risk to each client and context of concerns.
Independent Executive Marketing
Online Wellness Company
03.2024 - Current
- Cultivated a culture of innovation, enhancing competitive advantage through targeted initiatives.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Conducted comprehensive market research to guide development of highly successful new service offering.
Sales Support
Fastenal Hinton
08.2023 - 09.2024
- Responsible to manage the inventory such as cycle count, receiving deliveries, and branch transfer inventory
- Ensure timely delivery of products and services to customers
- Increased sales support efficiency by streamlining processes and implementing new team strategies.
- Ensured compliance with company policies and industry regulations while managing daily operations within the sales support team.
- Analyzed data trends to identify opportunities for process improvement within the sales support function.
Store Leader
7- Eleven Canada Inc.
12.2021 - 07.2023
- Lead, train, and inspire the store team to achieve sales targets and deliver exceptional customer experiences
- Manage store operations including inventory, merchandising, scheduling, budgeting and profitability
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Answered questions about store policies and addressed customer concerns.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
Early Childhood Educator
Hinton Children’s Learning Center
09.2020 - 12.2021
- Designed creative art projects to stimulate fine motor skills, enhancing children's hand-eye coordination.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Communicated with parents and other staff about student progress.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Fostered safe and nurturing classroom environment, allowing children to explore and learn confidently.
- Assessed children's learning and development through observation and documentation, informing instructional strategies.
- Encouraged children's independence and self-help skills through daily routines and activities.
Executive Housekeeper
Tonquin Inn & Maligne Lodge, Decore Hotels, Jasper
03.2012 - 07.2020
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
Administrative Assistant
Municipality of Jasper
02.2018 - 05.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Telephone Operator
Radisson Blu Hotel
08.2005 - 12.2007
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Operated switchboard and routed incoming calls to appropriate departments.
- Connected callers with appropriate professional, department, or business.
- Demonstrated attention to detail when taking messages from callers, ensuring that they were accurately recorded and forwarded to the intended recipient.
- Streamlined call routing processes, reducing wait times for customers.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
Education
Bachelor’s degree - Foreign Service
Lyceum of The Philippines
Manila, Philippines04-2002
Skills
- Fundamental Web Design
- Graphic Design Proficiency
- Proficient in Microsoft Office
- Spreadsheet Management
- AI Tools Expertise
- Crisis management
- Teamwork and collaboration
- Attention to detail
- Multitasking
- Organizational skills
- Effective communication
- Certified in CPR/AED
- Written communication
Accomplishments
- Resolved fresh food shortage during 7-Eleven employment through intensive daily food monitoring by cycle count.
- Awarded as the Second Vault Sales in the whole district during 7-Eleven employment
- Employee of the Year 2011 during the hospitality employment
- Chosen as Employee of the Month twice during the hospitality employment
Certification
- Child Development Assistant, Alberta Child Care Certification, 10/19/20
- TESOL Certification, International Open Academy Online, 08/01/21
Languages
English
Professional Working
Interests
- Graphic Design
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy helping others and giving back to the community
- Blogging
- Camping
- Outdoor Recreation
- Volunteering with Sunday school in the local church
- Mindfulness Practices
- Adventure Travel
- Hiking
- Design and Build Websites
- Creative Writing
- Reading
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leaveStock Options / Equity / Profit SharingQuote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Affiliations
- Makemeavailable.com
Software
Eleven Dash AI Tools Platform
Timeline
Crisis Intervention Worker- Casual
Yellowhead Emergency Services
11.2024 - Current
Independent Executive Marketing
Online Wellness Company
03.2024 - Current
Sales Support
Fastenal Hinton
08.2023 - 09.2024
Store Leader
7- Eleven Canada Inc.
12.2021 - 07.2023
Early Childhood Educator
Hinton Children’s Learning Center
09.2020 - 12.2021
Administrative Assistant
Municipality of Jasper
02.2018 - 05.2019
Executive Housekeeper
Tonquin Inn & Maligne Lodge, Decore Hotels, Jasper
03.2012 - 07.2020
Telephone Operator
Radisson Blu Hotel
08.2005 - 12.2007
Bachelor’s degree - Foreign Service
Lyceum of The Philippines
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