Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Irish Flores

Toronto,ON

Summary

Experienced non-medical Care Provider offering 5 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

16
16
years of professional experience

Work History

Caregiver

Ronald & Rosselle Residency
11.2019 - 05.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Monitored clients' overall health and well-being and noted significant changes.

Customer Service/Receptionist/Casher/Insurance

Ajman Specialty Hospital
03.2014 - 11.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Making appointment and scheduling surgeries for the appropriate doctor .
  • Pulling charts for Nurse Recalls and doctor call back.
  • Organizing and maintaining patient records, consent forms, payment form, etc.
  • Awareness of all insurance policies of the insurance companies on hospital network.
  • Invoicing patients and dismissing patients that are labeled as RTG-R (ready – to- go receptionist discharge).
  • Reconciling invoices and money at the end of the day.



Office Clerk / Receptionist

Al Ahli Driving Center
09.2010 - 10.2013
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Scheduled office meetings and client appointments for staff teams.
  • Collected payments, processed transactions and updated relevant records.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.

Sales Associate

Procter And Gamble Philippines
02.2007 - 07.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.

Education

Caregiver - Personal Support Worker

De Ocampo Memorial Colleges
Manila Philippines
06.2005

Bachelor of Science - Computer Secretarial

Philippine Women's University
Sta Cruz Laguna Philippines
04.2004

Skills

  • Documentation
  • Incident Reporting
  • Patient Companionship
  • Behavioral Management
  • Chronic Disease Management
  • Care Plan Adherence
  • Mobility Assistance
  • Medication and Appointment Reminders
  • Respectful and Compassionate
  • Flexible Schedule and Availability
  • Basic Housekeeping
  • Progress Documentation
  • Meal Preparation
  • Incapacitation Care
  • Strong Ethics
  • First Aid and Safety

Languages

English
Professional Working
Arabic
Limited Working

Timeline

Caregiver

Ronald & Rosselle Residency
11.2019 - 05.2023

Customer Service/Receptionist/Casher/Insurance

Ajman Specialty Hospital
03.2014 - 11.2018

Office Clerk / Receptionist

Al Ahli Driving Center
09.2010 - 10.2013

Sales Associate

Procter And Gamble Philippines
02.2007 - 07.2010

Caregiver - Personal Support Worker

De Ocampo Memorial Colleges

Bachelor of Science - Computer Secretarial

Philippine Women's University

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Irish Flores