Administrative Assistant
Jasper Employment & Education Centre
06.2024 - Current
Hi, I’m
Irish Caunceran
Admin & Operations Assistant
Jasper,AB
Timeline
Customer Service Representative
ATB Financial
09.2023 - 06.2024
Car Rental Agent
AVIS
02.2022 - 07.2022
Robertson College
Diploma from Accounting & Payroll
04.2021 - 03.2022
Server
Montana's BBQ & Bar
02.2020 - 11.2021
Customer Service Representative
7-11 Esso Canada
07.2018 - 12.2020
Front Desk Agent
Tonquin Inn
2018 - 2018
Far Eastern University
No Degree from Computer Engineering
07.2015 - 03.2018
Work History
Jasper Employment & Education CentreJasper, AB
Administrative Assistant
06.2024 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
ATB FinancialJasper, AB
Customer Service Representative
09.2023 - 06.2024
Job overview
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
AVISJasper, AB
Car Rental Agent
02.2022 - 07.2022
Job overview
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
Montana's BBQ & BarJasper, AB
Server
02.2020 - 11.2021
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
7-11 Esso CanadaJasper, AB
Customer Service Representative
07.2018 - 12.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Tonquin InnJasper, AB
Front Desk Agent
2018 - 2018
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Overview
6
years of professional experience
4
years of post-secondary education
Education
Far Eastern UniversityManila, Philippines
No Degree from Computer Engineering
07.2015 - 03.2018
Robertson CollegeEdmonton, Canada
Diploma from Accounting & Payroll
04.2021 - 03.2022
Work Preference
Work Type
Part TimeGig WorkLocation Preference
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offFlexible work hoursSkills
Customer Service
Data Entry
Computer Skills
Office Administration
Administrative Support
Microsoft Word
Microsoft Excel
File Organization
Customer and client relations
Computer Proficiency
Strong Problem Solver
Microsoft Office Suite
Office Management
Database entry
Similar Profiles
Kelly ShawKelly Shaw
Housing Outreach Case Manager at Jasper Place Wellness CentreHousing Outreach Case Manager at Jasper Place Wellness Centre
Dhanraj SinghDhanraj Singh
Early Childhood Educator at Jasper Place and Family Resource CentreEarly Childhood Educator at Jasper Place and Family Resource Centre
Monica McWhorterMonica McWhorter
Principal (Retired) at Jasper County Board Of EducationPrincipal (Retired) at Jasper County Board Of Education
Samuel YoungSamuel Young
Guest Experience Agent and Maintenance at Pursuit Collection Pyramid Lake Lodge and Columbia IcefieldsGuest Experience Agent and Maintenance at Pursuit Collection Pyramid Lake Lodge and Columbia Icefields
Saurabh LeleSaurabh Lele
Owner/Cook at Andaaz JasperOwner/Cook at Andaaz Jasper