Iris Clara Igiraneza
Ottawa,on
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
Canada life
Ottawa, Ontario
11.2023 - Current
- Troubleshoot/resolve medical, dental and drug telephone/email inquiries using various systems and tools in a timely fashion
- Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the highest level of customer service
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained accurate records of customer interactions and transactions.
Customer Service
Rogers communication inc.
10.2022 - 09.2023
- Demonstrated and delivered superior and consistent customer services, while taking ownership of problems by de-escalating any issues and providing alternative advice
- I was proactive to learning about the launch of new company products and services by keeping myself up to date with all promotions in a timely manner
- Utilized digital tools and systems to interact with our customers
- Met and exceeded key performance metrics by regularly reviewing monthly sales targets and the percent to objective
- Collaborated well with team members to provide alternative solutions to problems while effectively communicating any updates or changes to processes and procedures
Manager waitress
Simba restaurant
Ottawa
04.2020 - 03.2023
- Operated a variety of food appliances and equipment
- Operated a cash register and credit card machine to process guest payments
- Assisted with dish washing and other cleaning tasks as required
- Placed food orders in the kitchen and delivered food to guest tables
- Upheld sanitary and safety standards in completing all tasks
- Informed guests about food ingredients and preparation times.
Customer Service Representative /Ottawa (remote)
Concentrix, Apple
11.2021 - 10.2022
- Track customer issues and resolutions
- Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems
- Resolve and/or refer more complex technical problems through a defined escalation process
- Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame
- Log and track inquiries using a problem management database and maintains history records and related problem documentation
- Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.
Customer Service/ Cashier
subway
03.2019 - 06.2019
- Accept payment from customers using correct processes for cash and credit cards
- Demonstrates a complete understanding of menu items and explains them to guests accurately
- Used Point of Sale system/cash registers to record the order and compute the amount of the bill
- Collects payment from guests and makes changes
- Prepared food neatly, according to formula, and on time (skill: attention to detail)
- Checked products in the sandwich unit area and restocks items to ensure a sufficient supply throughout the shift
- Understands and adheres to proper food handling, safety, and sanitation standards during food preparation, service and clean up.
Education
High school diploma -
Skills
- Good listening skills and enjoys helping people
- Committed to excellent service
- Thrives in a customer first based retail environment
- Able to think and work independently and quickly resolve problems
- Pays attention to details
- Product Knowledge, Scheduling, Data Entry
- Order Processing
Certification
- Workplace Hazardous Materials Information System (WHMIS)
- Conflict resolution
- Work at Height
References
REFERENCES Available on request
Timeline
Customer Relations Specialist
Canada life
11.2023 - Current
Customer Service
Rogers communication inc.
10.2022 - 09.2023
Customer Service Representative /Ottawa (remote)
Concentrix, Apple
11.2021 - 10.2022
Manager waitress
Simba restaurant
04.2020 - 03.2023
Customer Service/ Cashier
subway
03.2019 - 06.2019
High school diploma -
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