Iris Carolina Mejia
Mississauga,ON
Summary
Proven leader in enhancing customer experiences and streamlining operations. Specializes in effective decision-making and teamwork, driving revenue growth and operational efficiency. Demonstrated excellence in problem-solving and organization, achieving significant improvements in customer satisfaction and team productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Passenger Service Agent
Assist Air- West Jet Airlines
05.2015 - Current
- Enhanced customer satisfaction by efficiently managing check-in processes and ensuring smooth boarding experiences.
- Achieved timely flight departures by effectively coordinating with various airline departments and ground services.
- Increased revenue through skillful upselling of additional services, seat upgrades, and travel insurance options.
- Expedited passenger flow by accurately verifying travel documents and adhering to security protocols.
- Provided exceptional customer service by promptly resolving issues related to ticketing, baggage, and travel arrangements.
Passenger Service Supervisor
Swissport Dominicana
01.2013 - 05.2015
- Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
- Streamlined boarding processes for a smoother travel experience, reducing wait times and increasing customer satisfaction.
- Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
- Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
- Managed ticketing and reservation systems, ensuring accurate processing of passenger information and flight bookings.
Assistant Supervisor
Microteck Ecolab
01.2013 - 01.2015
- Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
- Streamlined communication between departments for enhanced collaboration and improved overall results.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.
Education
No Degree - Business Administration
Universidad Federico Henriquez Y Calvajar
Dominican Republic 05.2017
No Degree - English
English
Dominican Republic 06.2009
High School Diploma -
Politecnico Liliam Bayona
La Romana, RD06.2002
Skills
- Excellent Problem Solving
- Proactivity
- Creativity
- Teamwork
- Effective Decision Making
- Strong Organization
Languages
Spanish
English
Certification
- Advanced Excel
- Assertive Communication
- Quality and Productivity
- Internet Management
- Communication and Leadership Foundation
- Work Motivation
- Industrial Safety Workshop
- Lean Manufacturing
Timeline
Lead Passenger Service Agent
Assist Air- West Jet Airlines
05.2015 - Current
Passenger Service Supervisor
Swissport Dominicana
01.2013 - 05.2015
Assistant Supervisor
Microteck Ecolab
01.2013 - 01.2015
No Degree - Business Administration
Universidad Federico Henriquez Y Calvajar
No Degree - English
English
High School Diploma -
Politecnico Liliam Bayona
- Advanced Excel
- Assertive Communication
- Quality and Productivity
- Internet Management
- Communication and Leadership Foundation
- Work Motivation
- Industrial Safety Workshop
- Lean Manufacturing
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