IRIS BENITA INGABIRE
Oshawa,ON
Summary
Hardworking, highly motivated person eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
Work History
Cooperate Department
INTERBANK MOBILE PLUS
07.2022 - 01.2023
- Supporting senior bankers in managing relationships , contacting potential clients and presenting them our services mostly bulk payment
- Advised and drafted all necessary documents in connection with offers and contracts
- Negotiated and drafted counteroffers
- Assisting with events and function set up
- Supporting campaigns managed by the office
- Proactively identifying and implementing any process and procedures improvement
Customer service representative
CHRIST EMBASSY
02.2020 - 07.2022
- Relationship building with existing partners, evaluating existing partnerships and analyzing ways to amplify the existing relationships
- Worked closely with internal and external partners to increase awareness of the
- Organization's different partnerships
- Plan, execute and lead communication with the partners
- Work closely with the finance team to keep records of the partnership
- Campaign management including planning, execution and on-going optimization to deliver on excellence for different Organization events and projects
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Administrative assistant
HIGHER LIFE SERVICE
09.2018 - 01.2020
- Answer and direct phone calls
- Organize and schedule appointments
- Plan meetings and take detailed minutes
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled reports
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased customer service success rates by quickly resolving issues.
Education
Post-Degree Certificate - International Business Management
Durham College
Oshawa, ON07.2024
Bachelor's Degree - Business and Administration
NINGBO UNIVERSITY
2022
High School Diploma -
Lycee SOS (Burundi)
2016
Skills
- Personal Skills
- Leadership
- Excellent Communication skills
- Problem solving and Flexibility
- Ability to work under pressure
- Self-management and confident
- Always ready to take up the challenges
- Organization and Time Management
- Relationship Building
- Client Relationship Management
- Partnership Development
- Strategic Initiatives
- Project Management
- Decision-Making
- Business Administration
- Risk Assessment and Management
- Customer Relations
- Strong Organization
Languages
- French: Native
- English: Second language
- Chinese: Beginner
- Kirundi: Native
Timeline
Cooperate Department
INTERBANK MOBILE PLUS
07.2022 - 01.2023
Customer service representative
CHRIST EMBASSY
02.2020 - 07.2022
Administrative assistant
HIGHER LIFE SERVICE
09.2018 - 01.2020
Post-Degree Certificate - International Business Management
Durham College
Bachelor's Degree - Business and Administration
NINGBO UNIVERSITY
High School Diploma -
Lycee SOS (Burundi)
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