Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iris Vasquez

BARRIE,Ontario

Summary

Accomplished Owner with significant background in business operations. Gainfully oversees marketing and business development, bookkeeping and accounting and customer service. Builds and develops personnel through mentoring and on-the-job training.

Overview

5
5
years of professional experience

Work History

Owner

Happy Helpers Multi Services
BARRIE, Ontario
08.2020 - Current
  • Mentored employees on quality service delivery, resulting in improved customer loyalty and retention
  • Met with prospective clients to present company offerings, discuss products and showcase service solutions
  • Restructured organization and implemented business plan to penetrate new markets
  • Managed daily operational strategy, applying business acumen and industry-specific knowledge
  • Improved client service and satisfaction through periodic account check-ins and face-to-face visits
  • Oversaw employee scheduling to verify proper coverage for all shifts
  • Cultivated client trust and rapport by evaluating needs and developing targeted business solutions
  • Worked collaboratively with team leaders to coordinate workflows and manage resource allocation.

Director of First

Impressions, Keller Williams
BARRIE, Ontario
04.2018 - 07.2020
  • Answered telephone calls to provide information, take messages and set up appointments
  • Interacted with guests using professional, friendly customer service
  • Managed incoming and outgoing mail and deliveries to support efficient office operations
  • Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance
  • Supported office workflow by providing skilled clerical assistance
  • Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities
  • Wrote correspondence and routed internal memos, email responses and professional letters to appropriate locations
  • Communicated with all levels of personnel to resolve problems and support daily functions
  • Organized digital and physical files in logical folder system
  • Input up-to-date information to strengthen data quality of internal database
  • Secured ad-hoc services by liaising with external contractors.

Education

Administrative Assistant Certificate -

Barrie & District Association of Realtors
02.2022

Certificate in Administration -

Upper Career College Business & Technology
06.2006

Thonhill Secondary School
06.2000

Skills

  • Operations management Financial planning
  • Staff hiring Employee relations
  • Data management Sales oversight
  • Customer service Operations oversight
  • Program administration Oversee administrative functions
  • Contract administration Manage operations
  • Financial management Staff management
  • Team building and leadership Cosmetology
  • Networking and collaboration Human resources

Timeline

Owner

Happy Helpers Multi Services
08.2020 - Current

Director of First

Impressions, Keller Williams
04.2018 - 07.2020

Administrative Assistant Certificate -

Barrie & District Association of Realtors

Certificate in Administration -

Upper Career College Business & Technology

Thonhill Secondary School

Similar Profiles

CREATE PROFILE
Iris Vasquez