IRIS RIVERA

• Streamlined office operations by implementing efficient administrative processes and organizational systems.
• Reduced errors in data entry tasks, ensuring accuracy and consistency across all records.
• Provided excellent customer service through prompt response to over 20 email inquiries daily, fostering strong client relationships.
• Create and maintain extensive, updated records of confidential reports, including license information and the company's assets, to ensure accurate and up-to-date information is kept.
• Review and approve pre-qualification applications for general contractors bidding for a large building project.
• Submit requisitions to generate purchase orders for supplies across the Maintenance and Operations department.
• Perform requisition training.
• Conducted thorough research on industry trends to inform decision-making processes for strategic initiatives.
• Managed a filing system, entered data, and completed other clerical tasks.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw building with over 40 classes, inventory activities by ordering, requisitions, stocking, and shipment receiving.
• Coordinated yearly office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Managed multiple vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Supported department heads in accomplishing their goals through diligent administrative assistance, such as report generation and data entry.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.

Greeted incoming main office visitors professionally and provided friendly, knowledgeable assistance.

• Processed payments, purchase orders, reimbursements, contracts, and travel arrangements.
• Managed school supplies inventory and helped teachers place supply orders.
• Keep a record of the department expenses using Google Sheets.
• Worked with the School principal to ensure the expense plans are achieved.
• Prepared and entered bi-weekly and monthly payroll for classified and certificated staff
• Processed new hire paperwork and made sure to provide keys, car permit, and new hire information.
• Submit RFPs and PDFs for new hires and employee position changes.
• Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning, and bookkeeping.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Answered over 30 incoming phone calls, responded to phone calls and in-person requests, handled internal communications, and greeted students, parents, and visitors in the reception area.
• Acted as a liaison and translator between parents and counselors and maintained effective lines of communication.
• Developed organizational systems for agendas, records, and reports.
• Managed electronic student records database and handled all file requests.
• Composed and drafted all outgoing correspondence and reports for counselors.
• Facilitated the timely delivery of special projects to meet organizational and department objectives.

• Provide Support for parents interested in kids' school nutrition and enrolled students in the meal program.
• Correct Meal application errors and bill discrepancies.
• Prepared payroll for all the elementary and middle school cafeteria employees and entered it in the Payroll System.
• Review over 30 Elementary payroll entries to ensure employees have the correct hours and benefits.
• Planned and coordinated materials for board meetings and staff events.
• Enter over 80 employees' changes into PeopleSoft, including changes to hours and location.
• Create Excel reports and submit data.

• Effectively managed a high volume of inbound and outbound customer calls.
• Accurately documented, researched, and resolved customer service issues such as room moves, room cancellations, and billing issues.
• Managed over 50 customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
• Prepared reports and saved them in the system.
• Handle all wake-up calls on time by entering them into the phone's automated system.
• Dispatch the Maintenance department request via radio
• Effectively manage all emergency calls.