IRIS ORTEGA

• Managed high call volumes, answering inquiries promptly and effectively, while consistently providing exceptional customer support that enhanced customer satisfaction.
• Streamlined the verification and confirmation of health insurance for clients, reducing claim errors by 15% and enhancing overall customer satisfaction.
• Successfully navigated multiple health insurance verification websites and ECW to efficiently schedule over 100 patient appointments, ensuring seamless access to care and enhancing patient experience.
• Thrived in a fast-paced retail environment, delivering exceptional customer care while fostering team collaboration by mentoring new team members.

• As a teller for Wells Fargo main duties were to handle cash and keep drawer balanced throughout the whole day.

Duties included but not limited to answering phone calls, serving customers by completing account transactions.

• Selling cashier checks or money orders or temp checks for our customers.
• Provide our customers with making deposits or withdrawals for them, as well as chasing checks and keeping a detailed record on computer.

• I was a part time cashier in charge of her own drawer.
• I would be in charge of balancing my drawer before and after my shift.
• My duties also included stocking, cleaning, facing shelves, answering phone calls and making sure that pumps were functioning and if any customer had an issue I would escalate if necessary or help deal with the situation in the most professional manner and time wisely for the customer.