Summary
Overview
Work History
Education
Skills
Certification
Other
Timeline
Generic

Iris Montour

Box 772 Kahnawá:ke,QC

Summary

Highly motivated, independent professional seeks to secure a challenging and rewarding position within the community to have a role in sustaining a strong and thriving Kahnawá:ke.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Project Leader

Mohawk Council of Kahnawá:ke, OCC
03.2024 - Current
  • Establish and negotiate terms of reference and subject matter mandates with the internal and external participants of the KCR
  • Conduct political analyses of current political and legislative developments and trends through engagement, research and relationship-building
  • Build relationships with external governments, advocacy groups and other First Nations to share knowledge and encourage collective action regarding our rights and interests, specifically with regard to our land grievances and membership
  • Assist the council of chiefs in the effective execution of their priorities by providing leadership, advice and technical support
  • Identify and resolve all problems within a project and ensure adherence to the political and strategic priorities of the MCK
  • Coordinate all the above activities with administrative and technical support while advocating for and maintaining quality

Victims Advocacy Worker

Mohawk Council Of Kahnawá:ke, Justice Services
08.2023 - 03.2024
  • Designed and implemented a new, high quality service within the community based on research, collaborative work and networking with stakeholders and industry leaders, development of framework and policies, and coordination of core funding
  • Developed and executed communications strategies and materials to promote the service and to raise community awareness
  • Liaised with and/or consulted government departments and community organizations such as Justice Portfolio Chiefs, Justice Commission, Ministry of Justice Quebec, the Quebec Crime Victims Assistance Centres of Monteregie, Justice Canada, various key players of the Kahnawá:ke and Longueuil justice systems, KSCS, KMHC and the Peacekeepers to ensure the highest quality of service delivery in our community

Victims of Crime Development Technician

Mohawk Council Of Kahnawá:ke, Justice Services
11.2021 - 07.2023
  • Researched and developed policies for a new service area in Kahnawá:ke based on best practices, current laws and the needs of Kahnawa’kehró:non
  • Organized the framework of a start up project through research, relationship building, team work and a genuine interest in the betterment of Kahnawá:ke's society and future
  • Developed, oversaw and hosted Kahnawá:ke's first Victims of Crime Information Symposium in an effort to secure the success and long-term sustainability of the program
  • Remained abreast of current industry trends, developments of pertinent laws and ever-evolving best practices throughout Canada to help to maintain Kahnawá:ke's position as a leader of Indigenous rights and of quality of life

Quality Assurance Coordinator /Customer Service Representative

Booking.com
12.2018 - 07.2021
  • Evaluated accuracy of existing quality assurance measurement techniques and implemented improvement methods to increase efficacy and reduce errors for the customer experience
  • Drafted reports on quality verification activity outcomes, presented findings to decision-makers and recommended courses of action for improvement
  • In 2020 I was moved to the customer service department as the company closed to a 10% capacity due to Covid-19. I continued to serve the company by providing excellent customer satisfaction using forward-thinking strategies focused on addressing client needs and the resolution of their concerns

Team Leader Manager

Advanceit Financial
06.2011 - 03.2016
  • Maintained understanding of overall business goals, training new hires and continuing training towards reaching prescribed targets
  • Managed performance reviews for 20 employees, analyzing employee achievements against overall trends
  • Liaised between team members and the human resources department to ensure the efficacy of high workplace standards
  • Liaised between upper management and my team to ensure that goals and targets were met and/or exceeded

Education

Bachelor of Arts - Criminal Justice

State University of New York

Skills

  • Interpersonal skills include ability to establish and maintain solid working relationships, ability to lead and to manage, highly motivated self starter focused on quality results, organized and diligent team player/leader with a positive attitude
  • Excellent research and analytical skills with particular strength in information dissemination
  • Ability to plan, strategize, problem solve, and work both independently and within a team
  • Complaint resolution skills and sales expertise with a keen ability to adapt with change
  • Excellent communication skills, oral and written including some Kanienkeha and some French

Certification

Certificate of Mental Health Awareness in Aboriginal Communities

Certificate of Completion for Trauma Informed Approaches for Organizations

Certificate of Victim Rights in Canada

Other

Served on the Peacekeeper's Ethics Commission, 2002-2004


Indigenous Peoples and the Canadian Criminal Justice System Certificate, 2024


Certificate in Indigenous Law, Queens University, in progress

Timeline

Project Leader

Mohawk Council of Kahnawá:ke, OCC
03.2024 - Current

Victims Advocacy Worker

Mohawk Council Of Kahnawá:ke, Justice Services
08.2023 - 03.2024

Victims of Crime Development Technician

Mohawk Council Of Kahnawá:ke, Justice Services
11.2021 - 07.2023

Quality Assurance Coordinator /Customer Service Representative

Booking.com
12.2018 - 07.2021

Team Leader Manager

Advanceit Financial
06.2011 - 03.2016

Bachelor of Arts - Criminal Justice

State University of New York

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Iris Montour