IRIS LUNA
Real Estate Assistant
East Gwillimbury,Canada
Summary
Certified Real Estate Professional Assistant with a strong background in administrative coordination, client communication, and real estate operations. Known for taking initiative, staying organized under pressure, and creating smooth, efficient systems that support growing real estate businesses. Skilled in tools such as MLS, BrokerBay, MailChimp, Canva, and CRM platforms, and experienced with managing schedules, listings, and digital marketing campaigns across Instagram, Facebook, and LinkedIn, and other social platforms. With a working knowledge of the local market and a natural ability to adapt, learn quickly, and contribute to team success. Committed to excellence, continuous growth, and providing exceptional service to both clients and agents.
Overview
16
16
years of professional experience
Work History
Receptionist
Newroads Mazda
01.2023 - Current
- Managed a multi-line phone system, answering and screening calls for the General Manager
- Handled the booking in and out of vehicles efficiently
- Assisted with vehicle licensing processes
- Supported the service department by maintaining and organizing the file system
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Administrative/ Marketing Assistant
Your Home Sold Guaranteed Realty Specialists
01.2022 - 05.2024
- Managed daily administrative tasks, including scheduling appointments and maintaining client databases
- Coordinated communications between agents and clients to ensure seamless interactions
- Assisted in creating and implementing marketing campaigns using Canva Pro
- Assist with marketing initiatives and social media activities to highlight property listings, and the overall business.
- Experience with REALM, Broker Bay, GeoWarehouse, Webforms, DocuSign, and MLS
- Contributed to improved workflow efficiency through attention to detail and strong organizational skills
- Fostered a positive office culture through collaboration with team members, supporting overall business growth
- Contributed to the development of the website by drafting terms and conditions along with a privacy policy.
- Prepare real estate listing/buyers documents
- Arrange appointments and showings, Open House
- Followed up with agents for client feedback
- Coordinate property setup, including photographers, stagers, and Inspectors
- Ensure timely collection and completion of client documents
- Handle email correspondence
- Order office supplies
- Coordinated efforts with external vendors and partners to ensure timely delivery of marketing materials and services, maintaining strong business relationships.
Office Clerk and Warehouse Coordinator
FCC Decor
01.2018 - 01.2019
- Managed the shipping workflow and other warehouse operations
- Maintained the daily shipping and receiving schedule
- Categorized inventory and completed detailed inventory tracking
- Created and filed sales orders, invoices, productivity reports, packing lists, and other documentation
- Performed clerical duties, including typing, filing, and completion of simple forms
- Operated office machines, including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment
- Answered phones, directs calls to appropriate individuals, and prepares messages
- Copied, sorted, and filed records related to office activities, business
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Filing Clerk and Customer Service Representative
D&D Poultry
01.2012 - 01.2013
- Checked incoming paperwork and made copies before distributing
- Sorted all papers alphabetically and according to content, dates, and significance
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution
- Organized and coordinated wedding events
- Organized warehouse
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Streamlined administrative tasks such as photocopying, scanning, faxing, and binding materials as needed for meetings or presentations.
Customer Service Associate
CashMax
01.2010 - 01.2012
- Completed financial transactions for customers accurately and efficiently
- Balanced currency, coin, and checks in cash drawers at ends of shift, and calculated daily transactions using computers, calculators, and adding machines
- Composed, typed, and mailed customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Be An Effective Negotiator -
University of Toronto
Toronto, ON04-2025
Real Estate Professional Assistant -
Real Estate Business Institute
Toronto, ON02-2025
Mortgage Agent Course -
Real Estate And Mortgage Institute of Canada
Toronto, ON09.2022
Customer Service Certificate -
YMCA
Scarborough, ON01.2018
Microsoft Office -
St.Gabriel Adult School
Etobicoke, ON09.2016
Finance and Customer Service Certificate -
CDI College
Toronto, ON12.2006
Skills
- REALM, MLS, Webforms, BrokerBay
- CMA (Comparative Market Analysis)
- DocuSign / Authentisign
- CRM Platforms (client tracking & follow-ups)
- Project Management & Operational Planning
- Scheduling, Showings, and Agent Support
- Documentation & Regulatory Compliance
- Data Entry, Microsoft Office, Google Docs
- Time Management & Problem Solving
- Canva Pro (flyers, brochures, social posts)
- Social Media Content Creation
- Mailchimp (email campaigns & newsletters)
- Telephone Skills & Client Communication
- Client-Focused Mindset
Timeline
Receptionist
Newroads Mazda
01.2023 - Current
Administrative/ Marketing Assistant
Your Home Sold Guaranteed Realty Specialists
01.2022 - 05.2024
Office Clerk and Warehouse Coordinator
FCC Decor
01.2018 - 01.2019
Filing Clerk and Customer Service Representative
D&D Poultry
01.2012 - 01.2013
Customer Service Associate
CashMax
01.2010 - 01.2012
Be An Effective Negotiator -
University of Toronto
Real Estate Professional Assistant -
Real Estate Business Institute
Mortgage Agent Course -
Real Estate And Mortgage Institute of Canada
Customer Service Certificate -
YMCA
Microsoft Office -
St.Gabriel Adult School
Finance and Customer Service Certificate -
CDI College
Language Proficiencies
- English
- Spanish
Technology Proficiencies
- Asana & Nekst - Work Management software
- CRM Software
- Microsoft Office
- Adobe/Google Workspace
- Reporting Tools
- Google Docs
- Communication Tools
- Canva Pro
- Wordpress
- Social Media
- Mailchimp
Language Proficiencies
- English
- Spanish
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