Summary
Overview
Work History
Education
Skills
Languages
Technology Proficiencies
Language Proficiencies
Timeline
Generic
IRIS LUNA

IRIS LUNA

East Gwillimbury,Canada

Summary

Solution-oriented professional with years of diversified work experience, a keen interest in working with clients and a history of creating operational efficiencies, ensuring compliance, and producing a high quality of work. Strong operational, financial, customer service, administration and relationship building skills along with interpersonal skills to excel in a virtual environment and collaborate with a wide variety of stakeholders. A proficient team player with attention to detail, time management, decision making, strategic thinking, project coordination, documentation, and communication skills who believes in driving initiatives within an organization. Self-starter with a passion for continuous improvement, innovation, collaboration, and comfortable in a leadership capacity. Proven track record of meeting deadlines, working well under pressure, and leading using sound judgment.

Overview

15
15
years of professional experience

Work History

Receptionist

Newroads Mazda
01.2023 - Current
  • Managed a multi-line phone system, answering and screening calls for the General Manager
  • Handled the booking in and out of vehicles efficiently
  • Assisted with vehicle licensing processes
  • Supported the service department by maintaining and organizing the file system

Administrative/ Marketing Assistant

Your Home Sold Guaranteed Realty Specialists
01.2022 - 01.2024
  • Managed daily administrative tasks, including scheduling appointments and maintaining client databases
  • Coordinated communications between agents and clients to ensure seamless interactions
  • Assisted in creating and implementing marketing campaigns using Canvas Pro
  • Contributed to improved workflow efficiency through attention to detail and strong organizational skills
  • Fostered a positive office culture through collaboration with team members, supporting overall business growth
  • Prepare real estate listing documents
  • Schedule appointments and showing up on feedback
  • Coordinate property setup, including photographers, stagers etc
  • Ensure timely collection and completion of client documents
  • Handle email correspondence
  • Order office supplies

Office Clerk and Warehouse Coordinator

FCC Decor
01.2018 - 01.2019
  • Managed the shipping workflow and other warehouse operations
  • Maintained the daily shipping and receiving schedule
  • Reviewed open and closed sales orders and invoices
  • Categorized inventory and completed detailed inventory tracking
  • Created and filed sales orders, invoices, productivity reports, packing lists, and other documentation
  • Performed clerical duties including typing, filing, and completion of simple forms
  • Operated office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment
  • Answered phones, directs calls to appropriate individuals, and prepares messages
  • Copied, sorted, and filed records related to office activities, business transactions, and other matters
  • Prepared letters, memos, forms, and reports

Filing Clerk and Customer Service Representative

D&D Poultry
01.2012 - 01.2013
  • Checked incoming paperwork and made copies before distributing
  • Sorted all papers alphabetically and according to content, dates, and significance
  • Created and updated records with new files and information

Customer Service Associate

CashMax
01.2010 - 01.2012
  • Completed financial transactions for customers accurately and efficiently
  • Balanced currency, coin, and checks in cash drawers at ends of shift, and calculated daily transactions using computers, calculators, and adding machines
  • Composed, typed, and mailed customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items

Education

Mortgage Agent Course -

Real Estate and Mortgage Institute of Canada

Customer Service Certificate -

YMCA

Microsoft Office -

St.Gabriel Adult School

Finance and Customer Service Certificate -

CDI

High School Diploma -

Bishop Marrocco Catholic Secondary School

Skills

  • Customer Service
  • Client Focus
  • Administration
  • Project Management
  • Financial Acumen’s
  • Budgeting and Coordination
  • Business Management
  • Cash Handling
  • Inventory Management
  • People Leadership
  • Strategic Advice
  • Regulatory Compliance
  • Research/Reconciliation
  • Documentation
  • Operational Planning
  • Problem Solving

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Technology Proficiencies

  • Administration Platforms
  • CRM Software
  • Microsoft Office Products
  • Adobe/Google Suite
  • Reporting Tools
  • Ticketing Platforms
  • Communication Tools

Language Proficiencies

  • English
  • Spanish

Timeline

Receptionist

Newroads Mazda
01.2023 - Current

Administrative/ Marketing Assistant

Your Home Sold Guaranteed Realty Specialists
01.2022 - 01.2024

Office Clerk and Warehouse Coordinator

FCC Decor
01.2018 - 01.2019

Filing Clerk and Customer Service Representative

D&D Poultry
01.2012 - 01.2013

Customer Service Associate

CashMax
01.2010 - 01.2012

Mortgage Agent Course -

Real Estate and Mortgage Institute of Canada

Customer Service Certificate -

YMCA

Finance and Customer Service Certificate -

CDI

High School Diploma -

Bishop Marrocco Catholic Secondary School

Microsoft Office -

St.Gabriel Adult School
IRIS LUNA