Iris Jenkins
Chino
Summary
I am a detail-oriented and creative professional with experience in retail leadership, visual merchandising, and customer engagement, currently pursuing a Master of Arts in Communications with a focus in New Media and Marketing. With academic backgrounds in both Psychology and Communications, I bring a strong understanding of consumer behavior, communication strategies, and audience engagement. I have experience leading store operations, executing brand-aligned merchandising strategies, creating visually impactful product presentations, and supporting team development in fast-paced environments. My background combines strong interpersonal, organizational, and analytical skills with a creative approach to branding, marketing, and customer experience
Overview
5
5
years of professional experience
1
1
Certification
Work History
In-Store Visual Merchandiser
Tilly's
Chino, CA
06.2025 - Current
- Execute floor sets, product transitions, and seasonal merchandising updates in alignment with company brand standards and visual direction.
- Create visually compelling displays through trend awareness, color coordination, and strong attention to detail to enhance the customer shopping experience.
- Develop engaging product stories that highlight key merchandise, new arrivals, and promotional collections to drive customer interest and sales.
- Collaborate with store leadership to implement merchandising strategies that optimize sales performance and improve customer flow throughout the store.
- Maintain brand consistency through organized signage, fully stocked fixtures, and polished visual presentation standards.
- Process and merchandise new shipment efficiently, ensuring timely placement and accurate product presentation on the sales floor.
Assistant Manager
Tilly's
Chino, CA
10.2022 - 06.2025
- Led daily store operations by overseeing team performance, customer service, and sales floor execution in a fast-paced retail environment.
- Supported recruiting, onboarding, and training initiatives to develop associates and maintain a strong, customer-focused team.
- Drove sales performance by coaching associates on product knowledge, styling recommendations, and customer engagement techniques.
- Managed scheduling, task delegation, and operational priorities to ensure efficiency and achievement of store goals.
- Oversaw visual merchandising standards, floor sets, and inventory organization to maintain a polished and brand-aligned shopping experience.
- Handled customer concerns and operational challenges with professionalism while fostering a positive store culture and team environment.
Sales Associate
Tillys's
Chino, CA
06.2021 - 10.2022
- Delivered friendly, attentive customer service in a fast-paced retail environment.
- Processed shipment, completed workload tasks, and supported visual updates to maintain store standards.
- Helped achieve sales goals by engaging customers, promoting offers, and recommending products.
- Accurately handled transactions and returns through POS operations.
- Collaborated with team members to maintain an efficient, welcoming store environment.
Education
Master of Arts - Communications, Marketing & New Media
Southern New Hampshire University
Hooksett, NH05.2027
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
Pomona, CA05.2025
Associate of Arts - Psychology
Mt. San Antonio College
Walnut, CA05.2023
Skills
- Customer service
- Creative vision
- Brand marketing
- Product knowledge
- Problem-solving
- Reliable and punctual
- Multi-tasking strength
- Time management
- Team building and leadership
- Attention to detail
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
Certification
- CITI Human Research Training - Feb 2025
LANGUAGES
English: Fluent
Spanish: Intermediate
Timeline
In-Store Visual Merchandiser
Tilly's
06.2025 - Current
Assistant Manager
Tilly's
10.2022 - 06.2025
Sales Associate
Tillys's
06.2021 - 10.2022
Master of Arts - Communications, Marketing & New Media
Southern New Hampshire University
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
Associate of Arts - Psychology
Mt. San Antonio College