Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Iris Jaretzi Arreola Bernal

Hayward

Summary

Motivated Medical Assisting student focused on delivering exceptional patient care and fostering positive relationships. Dedicated to ongoing learning and improvement, with a goal of making a significant impact in the healthcare field. Seeking opportunities that promote professional growth and skill enhancement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant I

Ravenswood Family Health Center
08.2024 - Current
  • Managed patient intake processes and updated medical records efficiently.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Collected samples from patients for laboratory testing purposes.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Educated patients on health management and treatment plans effectively.
  • Coordinated laboratory tests and ensured timely results delivery.
  • Maintained cleanliness and organization in exam rooms and medical supplies.
  • Scheduled appointments and handled patient inquiries professionally.
  • Collaborated with team members to enhance workflow and patient care quality.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.

Medical assistant/ vaccine coordinator

Pedia Health Medical Group
Daly City
12.2023 - 07.2024
  • Conducted vital checks and gathered chief complaints from children aged zero to 25.
  • Supported billing processes by verifying insurance information accuracy.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Guided employees in handling difficult or complex problems.
  • Coordinated vaccine delivery and ordering for comprehensive immunization programs.
  • Administered vaccines across a wide age range, from two months to over 60 years.
  • Activated clinic systems and devices for day-to-day operations.
  • Managed daily paperwork to support clinic activities effectively.
  • Maintained cleanliness throughout clinic areas to uphold health standards.
  • Reminded patients of upcoming appointments through proactive communication.
  • Checked in patients while managing related paperwork and lab orders efficiently.

Cashier Associate coordinater

Marshalls
San Leandro
07.2023 - 07.2024
  • Consistently met personal and team sales goals while achieving call handling quotas.
  • Delivered outstanding customer service by following established communication policies.
  • Conducted research to provide accurate answers for customer inquiries as needed.
  • Effectively assisted customers with product-related questions and return processes.
  • Handled transactions involving cash, credit, and gift cards accurately and securely.
  • Worked collaboratively with team members to facilitate seamless store operations.
  • Completed various assigned tasks from management to meet operational needs.
  • Supported customers in finding products by providing knowledgeable recommendations.

Shift Supervisor

KFC
Hayward
11.2021 - 07.2023
  • Sanitized work environment consistently during downtime to meet health standards.
  • Trained new employees on food safety and customer service standards.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Resolved customer complaints and reported issues to senior management.
  • Delivered exceptional customer service in high-pressure situations.
  • Facilitated effective communication between coworkers and management.
  • Expertly managed point-of-service (POS) system for streamlined order taking.
  • Processed currency and credit transactions efficiently and accurately.
  • Supported management in inventory oversight and stock replenishment.
  • Addressed customer complaints quickly and professionally.
  • Coordinated cross-training and scheduling efforts among team members.

Education

Medical Assisting Certificate -

Unitek College
Hayward, CA
12.2023

Skills

  • Vital sign assessment
  • HIPAA compliance
  • Vaccine administration
  • Medical record management
  • Staff coordination
  • Effective communication
  • Problem solving
  • Team collaboration
  • Patient education
  • Time management
  • Intake control
  • Data entry
  • Companionship and emotional support
  • Fluent in Spanish
  • Glucose level testing
  • Accountability in practice
  • Phlebotomy procedures
  • EKG/ECG interpretation
  • Empathetic communication
  • Appointment management
  • Solution-oriented mindset
  • Quick adaptability

Certification

  • Aseptic Hand Washing, Unitek College, 08/23 - Present
  • Blood Borne Pathogens Certificate, Unitek College, 04/23 - Present
  • CPR/AED Certification, American Heart Association, 06/23 - 06/25

Timeline

Medical Assistant I

Ravenswood Family Health Center
08.2024 - Current

Medical assistant/ vaccine coordinator

Pedia Health Medical Group
12.2023 - 07.2024

Cashier Associate coordinater

Marshalls
07.2023 - 07.2024

Shift Supervisor

KFC
11.2021 - 07.2023

Medical Assisting Certificate -

Unitek College

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Iris Jaretzi Arreola Bernal