Iris Ho
Vancouver,BC
Summary
Customer-focused retail and front-office professional with experience in store operations, sales, customer service, cash handling, and staff training. Strong communicator with proven ability to resolve customer concerns, support team performance, and maintain efficient daily operations.
Overview
14
14
years of professional experience
Work History
Retail Store Manager
Express news at Brentwood
Vancouver, BC
07.2025 - Current
- Welcomed customers and provided information about services and pricing.
- Scheduled and confirmed appointments for customers and visitors.
- Processed payments and handled transactions accurately.
- Answered calls, took messages, and directed inquiries to the appropriate staff.
- Assisted with customer concerns and resolved issues promptly.
- Maintained a clean, organized reception area and accurate computer records.
- Provided professional customer service to both new and returning clients.
Receptionist
Aurora Auto Detailing
01.2023 - 09.2023
- Greeted customers warmly upon arrival at auto detailing facility.
- Provided detailed information about services offered to potential customers.
- Maintained cleanliness and organization of the reception area daily.
- Processed customer payments and handled transactions accurately.
- Coordinated with detailing staff to ensure timely service delivery.
- Assisted in managing customer inquiries and resolving issues promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
Crew Member
Cast & Crew Entertainment Services Inc.
01.2013 - 01.2016
- Assisted with setup and breakdown of equipment for film and event productions.
- Collaborated with production teams to ensure timely and organized setups.
- Followed workplace safety procedures when handling tools and equipment.
- Maintained clean and organized work areas throughout productions.
- Communicated with supervisors regarding setup progress and production needs.
- Assisted with crowd management and maintained safety protocols.
Sales Associate
Superstore, Joe fresh
01.2014 - 01.2015
- Assisted customers with product selection and provided knowledgeable service.
- Processed cash, credit, and electronic transactions accurately.
- Maintained organized checkout and sales areas.
- Handled customer questions and resolved concerns professionally.
- Supported merchandising and maintained store presentation standards.
Education
High School Education -
Gladstone Secondary School
Vancouver, BC 09.2008 - 01/2013
Skills
- Customer Service & Client Relations
- Retail Operations
- Staff Training & Leadership
- Cash Handling & Reconciliation
- Sales & Upselling
- Inventory Management
- Problem Solving
- Scheduling & Administrative Support
- Communication
- Team Building
- Bilingual Cantonese speaking
Timeline
Retail Store Manager
Express news at Brentwood
07.2025 - Current
Receptionist
Aurora Auto Detailing
01.2023 - 09.2023
Sales Associate
Superstore, Joe fresh
01.2014 - 01.2015
Crew Member
Cast & Crew Entertainment Services Inc.
01.2013 - 01.2016
High School Education -
Gladstone Secondary School
09.2008 - 01/2013