Iris Garcia
San Clemente
Summary
Experienced patient care advocate, sales trainer with a demonstrated history of success in the plastic surgery industry, adept at developing and delivering tailored training programs to enhance sales skills, product knowledge, and customer engagement techniques. Proven ability to provide ongoing coaching and support to sales representatives, driving revenue growth and customer satisfaction within a dynamic surgical environment.
Overview
11
11
years of professional experience
Work History
Patient Care Advocate /Management Trainee
Iconic Plastic Surgery
12.2021 - Current
- Serve as the primary point of contact for patients, providing exceptional customer service and support throughout their cosmetic surgery journey.
- Assist patients with scheduling appointments, coordinating consultations, and managing pre-operative and post-operative care instructions.
- Act as a liaison between patients and medical staff, ensuring clear communication and understanding of treatment plans and procedures.
- Address patient inquiries, concerns, and requests promptly and professionally, maintaining confidentiality and sensitivity at all times.
- Continuous training to effectively train staff in patient advocacy, sales techniques, and plastic surgery procedures, fostering a high-performing team environment.
- Assist with various administrative tasks, including office operations, billing, and inventory management.
- Engage in collaborative efforts with senior management to gain insights into practice management strategies, marketing initiatives, and regulatory compliance requirements, fostering collective efforts aimed at enhancing sales growth and operational effectiveness.
- Assume leadership responsibilities within the practice while in a trainee capacity, demonstrating initiative, and contributing positively to team dynamics and operational efficiency.
- Educate patients about available treatment options, cosmetic procedures, and potential outcomes, ensuring informed decision-making.
- Foster positive patient relationships by demonstrating empathy, understanding, and support throughout their aesthetic journey.
- Utilize digital and traditional communication channels to engage with patients, promote services, and enhance patient satisfaction and retention.
Managing Partner
My Lending Hands
05.2018 - Current
- Develop and implement strategic plans to drive business growth and expansion.
- Identify market trends, opportunities, and potential risks to inform decision-making.
- Collaborate with executive team members to set short-term and long-term goals.
- Lead efforts to acquire new clients and maintain relationships with existing clients.
- Identify and pursue partnerships with healthcare providers.
- Explore opportunities for diversification and expansion into new markets.
- Monitor financial performance and implement measures to optimize profitability.
- Streamline processes and procedures to enhance productivity and customer satisfaction.
- Recruit, train, and mentor a high-performing team of professionals.
- Foster a positive work environment that promotes collaboration, innovation, and continuous learning.
Patient Care Advocate /Management Trainee - Sales
Divino Plastic Surgery
07.2013 - 05.2018
- Conduct initial consultations with prospective patients to understand their needs, goals, and concerns regarding plastic surgery procedures.
- Provide comprehensive information about various surgical and non-surgical procedures offered by the practice, including benefits, and outcomes.
- Identify opportunities for cross-selling additional services, such as skincare products, cosmetic treatments, based on patient needs and preferences.
- Develop and maintain strong relationships with patients to ensure their satisfaction and loyalty to the practice.
- Assist with administrative duties, including scheduling appointments, managing patient records, and processing payments.
- Utilize ongoing training and professional development programs to not only enhance personal knowledge and skills in patient advocacy, sales techniques, and plastic surgery procedures but also to train and empower staff, ensuring alignment with best practices and achieving collective success.
- Collaborated with the marketing team to create promotional materials and campaigns highlighting additional services and products, leading to increased patient engagement and revenue generation.
Education
National City Adult School
National City, CAAssociate of Science - Business Administration
Saddleback College
Mission Viejo, CA05.2021
Skills
- Exceptional organizational with adeptness in multitasking and prioritization, enabling seamless management of diverse tasks and deadlines
- Highly self-driven and outcome-focused individual with a remarkable ability to adapt to evolving circumstances and drive results effectively
- Proficient in navigating CRM systems and adept in interpreting sales performance metrics for informed decision-making and strategic planning
- Proficient in utilizing MS Office suite skilled in Microsoft Excel ensuring efficient data management and analysis capabilities
- Proficient in a wide array of sales techniques, adept at tailoring strategies to diverse client needs and market dynamics to drive successful outcomes and maximize revenue growth
- Demonstrated track record of consistently achieving high sales success, showcasing proficiency in prospecting, negotiation, and closing techniques to consistently exceed targets and drive revenue growth
Timeline
Patient Care Advocate /Management Trainee
Iconic Plastic Surgery
12.2021 - Current
Managing Partner
My Lending Hands
05.2018 - Current
Patient Care Advocate /Management Trainee - Sales
Divino Plastic Surgery
07.2013 - 05.2018
National City Adult School
Associate of Science - Business Administration
Saddleback College
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