Iris Chen
San Dimas,CA
Summary
Service-oriented team player with over 4 years of experience in restaurant operations and 1 year + experience in E-commerce field. Dependable, quality-focused professional and excellent multitasker. Eager to contribute to team success through hard work,attention to detail and excellent organizational skills. Ready to help the team achieve company goals.
Overview
7
7
years of professional experience
Work History
E-Commerce Assistant
TKTSP INC
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Collaborated with colleagues to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
Server/Key Holder
Sato Ramen INC
04.2022 - 09.2022
- Greet customers politely as they enter the restaurant.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Handled customer complaints in a polite and professional manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintain a clean and organized service area.
- Performed any side-work as requested.
Server/Key Holder
Atwater's
08.2017 - 01.2021
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Applied Science - Business Management
Chongqing Technology And Business Institute
Chongqing,China06.2013
Skills
- Money Handling Abilities
- Communication
- Problem-solving
- Customer Service
- Time Management
- Clerical Support
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
E-Commerce Assistant
TKTSP INC
10.2022 - Current
Server/Key Holder
Sato Ramen INC
04.2022 - 09.2022
Server/Key Holder
Atwater's
08.2017 - 01.2021
Associate of Applied Science - Business Management
Chongqing Technology And Business Institute
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