Iris Catton

Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay.

• Increased efficiency in daily operations by maintaining accurate records of animal intake, treatments, and dispositions.
• Assisted with successful adoption events, matching animals with suitable forever homes.
• Completed animals examinations and recorded pulse, respiration rate, and temperature.
• Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing risk of disease transmission.

• Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
• Cultivated relaxing, comfortable environment for salon services to enhance client experiences.
• Applied permanent lashes individually to each natural lash adhesive to create illusion of long, full lashes.
• Sanitized and sterilized equipment as required by law and company policy.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Greeted new customers, discussed specials, and took drink orders.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Reduced budget discrepancies through meticulous monitoring and reconciliation of financial records.
• Completed clerical and data entry tasks to optimize financial procedures.
• Established internal audit procedures to validate and improve accuracy of financial reporting.

• Followed industry standards for food handling safety and sanitation
• Exhibited exceptional communication and teamwork skills, remaining flexible towards customer needs
• Addressed special requests and dietary requirements or food sensitivities
• Worked with kitchen crew and FOH employees to maintain seamless service
• Met cleanliness targets and sanitized dining room, bathrooms and other areas
• Processed orders and payments using POS system terminals and registers.

• During my time at a remote location, I worked as part of a small team of wait staff responsible for serving customers, processing lottery tickets, and communicating via radio with nearby vessels
• This required me to be highly organized, attentive to detail, and able to multitask effectively in a fast-paced environment.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Handled food and beverage orders for up to 200 guests, delivering prompt and friendly service.
• Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
• Arranged linens and table settings according to seating plan and event theme.
• Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Kept server areas clean and stocked to increase efficiency while working tables.