Iris Briones
Mississauga,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
Overview
15
15
years of professional experience
Work History
House Manager
Noureen Quereshi
10.2016 - 10.2023
- Reviewed completed work to verify consistency, quality and conformance.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with maintenance team on damages to repair.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Administrative Assistant
Collection Agency
06.2016 - 09.2017
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
Sales Associate
Wine Rack
06.2015 - 10.2016
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
Child Caregiver
John Palladino
02.2009 - 09.2015
- Recorded child behavior, food and medication information for supervisors.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Employed positive guidance strategies to encourage children and improve behavior.
Cuistomer Service Representative
Rogers Communication
04.2011 - 11.2012
- Consulted with customers regarding needs and addressed concerns.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated accounts with recent information and processed customer payments.
Education
No Degree - Real Estate Program
Humber College
Toronto, ON09.2024
Bachelor of Science - Education
Glan School of Arts And Trades
Philippines03.2000
Skills
- Scheduling and Coordinating
- Goal Setting
- Work Planning and Prioritization
- Verbal and Written Communication
Languages
English
Full Professional
Timeline
House Manager
Noureen Quereshi
10.2016 - 10.2023
Administrative Assistant
Collection Agency
06.2016 - 09.2017
Sales Associate
Wine Rack
06.2015 - 10.2016
Cuistomer Service Representative
Rogers Communication
04.2011 - 11.2012
Child Caregiver
John Palladino
02.2009 - 09.2015
No Degree - Real Estate Program
Humber College
Bachelor of Science - Education
Glan School of Arts And Trades
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