IRINA ROUDOMETKINA
Vancouver,BC
Summary
Credentials BA, Cosmetology, American Sign Language and Deaf Studies Languages English, Romanian, American Sign Language, Citizenships Canadian, Romanian Experience25 years in management, customer service and consulting
Overview
28
28
years of professional experience
Work History
LUXURY FASHION STORE MANAGER
THE KOOPLES
01.2020 - 01.2024
FASHION FLOOR MANAGER (COLLECTIONS)
HUDSON'S BAY
01.2019 - 01.2019
DESIGNERS HANDBAGS DEPARTMENT MANAGER
HUDSON'S BAY
01.2017 - 01.2019
- Reporting to the Floor Manager, scheduled and oversaw day-to-day maintenance of the Designer handbags brands at The Bay;
- Setting, accomplishing and exceeding sales goals on daily, weekly and monthly bases
- Attended meetings in order to plan events, follow-up with clients and foster and maintain relationships with vendors;
- Deliver extraordinary service to all customers both in store and through communication;
- Exceed sales and service personal and brands goals and targets;
- Build and maintain a loyal personal client base by constantly acquiring and keeping customers
BOUTIQUE SALE MANAGER
HUGO BOSS
01.2017 - 01.2017
- Through regular and consistent coaching foster teamwork and collaboration to meet and exceed store goals
- Drive all KPI’s across the team through behavioural training, tracking and follow-up
FASHION EXPERT (collections)
Holt Renfrew
01.2014 - 01.2016
- Deliver extraordinary service to all customers both in store and through communication;
- Exceed sales and service personal and brand goals and targets;
- Build and maintain a loyal personal client base by constantly acquiring and keeping customers;
- Foster and maintain solid relationships with buyers and selling manager;
- Identify and exploit key marketing opportunities through event planning and customer follow-up
“EILEEN FISHER” BOUTIQUE MANAGER
Holt Renfrew
01.2013 - 01.2014
- Deliver extraordinary service to all customers both in store and through communication;
- Exceed sales and service personal and brand goals and targets
- Build and maintain a loyal personal client base by constantly acquiring and keeping customers
- Display and use expert level of Eileen Fisher product knowledge and Attend vendor seminars to maintain product knowledge
- Foster and maintain solid relationships with buyers and store marketing managers
- Identify and exploit key marketing opportunities through event planning and CRM techniques
HAIR SALON/ BEAUTY RETAIL MANAGER
Trade Secrets
01.2013 - 01.2013
- Scheduled and booked appointments by phone and in person;
- Interviewed, hired, and trained new applicants;
- Assigned duties and organized, coordinated and managed sales planning on a daily, weekly, monthly and yearly basis
SKINCARE EXPERT /MAKE UP ARTIST FOR “SHISEIDO”
The Hudson Bay Company
01.2012 - 01.2013
- Approached and solicited new clients successfully via complementary beauty consultations based on extensive knowledge of Shiseido product offerings;
- Conducted facial/ makeup sessions by booking appointments
- Presented in Beauty Gala store events
- Oversaw daily financial transactions including cash, debit and credit transactions as well as receipt handling;
Beauty advisor for Clarins
The Hudson Bay Company
01.2008 - 01.2010
- Reporting to the Floor Manager, scheduled and oversaw day-to-day maintenance of the Clarins brand at The Bay;
- Set, accomplished and exceeded sales goals on daily, weekly and monthly bases;
- Attended meetings in order to plan events, follow-up with clients and foster and maintain relationships with vendors;
- Trained co-workers and new employees in customer service standards and Beauty Advisor requirements, per Clarins policies and standards
ASSISTANT MANAGER
L'Occitane
01.2005 - 01.2007
- Led and oversaw morning meeting updates by setting goals for the day;
- Managed the preparation and restocking of the counters;
- Communicated and corresponded with Granville location store via phone, e-mail and fax;
- Trained staff to maximise customer service via group training and one-on-one meetings;
- Foster and maintain long-term relationships with customers via communication by phone, e-mail and in-person and by checking and fulfilling request sheets
- Received stock and inventory
- Troubleshot and avoided customer service issues, as needed, while maintain a positive, healthy working environment by setting the example
- Shared extensive knowledge and experience with team in order to meet and exceed sale targets;
- Organize demonstrations for customers in order to showcase and market product highlights
Beauty advisor for Clinique
Eaton’s – Sears
01.2000 - 01.2005
Manager
IQ Hair Salon and Spa
01.1996 - 01.2000
Education
Diploma - American Sign Language and Deaf Studies
Vancouver Community College
01.2007
Diploma - Cosmetology: Make up, skin care, hairstyling
Vancouver Community College
01.1999
Bachelor of Arts - Events and Social Media Management, BA
Saint Petersburg State Theatre Arts Academy
Saint Petersburg01.1992
Skills
- Windows95,98, XP, Vista and7, among others
- Office Word, Excel, Access and PowerPoint, among others
- Browsers Firefox, Safari and Chrome, among others
- Other Point-of-Sale and basic computer knowledge
Languages
English
Bilingual or Proficient (C2)
QUALIFICATIONS
- Exceptional sales-oriented expert with unmatched and well-honed sales and management operational skills;
- Solid fashion and cosmetics merchandising and demonstration experience;
- Trend-oriented communicator with in-depth understanding of goal setting and accomplishing principles and techniques.
- Creative self-starter with demonstrated talent for identifying, analyzing, improving, and streamlining complex work processes.
- Skilful leader with significant contacts in the Canadian fashion and cosmetics industries.
- Dedicated learner with a solid and continuing education in key trends and industry developments.
- Resourceful leader who excels at building trusting relationships with clients and colleagues.
- Fundamentally creative and innovative thinker able to exceed sales targets.
- Social media content creator with existent ongoing projects
Timeline
LUXURY FASHION STORE MANAGER
THE KOOPLES
01.2020 - 01.2024
FASHION FLOOR MANAGER (COLLECTIONS)
HUDSON'S BAY
01.2019 - 01.2019
DESIGNERS HANDBAGS DEPARTMENT MANAGER
HUDSON'S BAY
01.2017 - 01.2019
BOUTIQUE SALE MANAGER
HUGO BOSS
01.2017 - 01.2017
FASHION EXPERT (collections)
Holt Renfrew
01.2014 - 01.2016
“EILEEN FISHER” BOUTIQUE MANAGER
Holt Renfrew
01.2013 - 01.2014
HAIR SALON/ BEAUTY RETAIL MANAGER
Trade Secrets
01.2013 - 01.2013
SKINCARE EXPERT /MAKE UP ARTIST FOR “SHISEIDO”
The Hudson Bay Company
01.2012 - 01.2013
Beauty advisor for Clarins
The Hudson Bay Company
01.2008 - 01.2010
ASSISTANT MANAGER
L'Occitane
01.2005 - 01.2007
Beauty advisor for Clinique
Eaton’s – Sears
01.2000 - 01.2005
Manager
IQ Hair Salon and Spa
01.1996 - 01.2000
Diploma - American Sign Language and Deaf Studies
Vancouver Community College
Diploma - Cosmetology: Make up, skin care, hairstyling
Vancouver Community College
Bachelor of Arts - Events and Social Media Management, BA
Saint Petersburg State Theatre Arts Academy
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