Irina Nemtceva
Toronto,ON
Summary
Collaborative and resourceful self-starting individual, performing well in fast-paced environment. Capable to work with minimal supervision with a strong attention to details. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Effective in processing both routine and urgent requests. Works quickly and within established guidelines and independently. Experienced with different software (bank/real estate, Salesforce)Experienced in administrative duties
Bachelor’s degree and Business post-graduate degree.
Overview
9
9
years of professional experience
Work History
Payments Officer
Scotiabank
01.2022 - Current
- Working with transactional activities
- Resolving day-to-day servicing issues and reduce business and customers’ impact
- Responding to customers inquiries, providing high level of privacy and confidentiality
- Working with payments exceptions
- Analyzing and decision-making processes by providing timely, meaningful, and easily available data
- Organizing and working with bank correspondence and documentation
- Working with other teams/ branches daily
Office Administrator
Omni Team, Exp Realty Real Estate Brokerage
08.2021 - 01.2022
- Responded to customers inquiries, calls, emails, worked with clients’ inquiries
- Managed clients and contacts
- Created, analyzed, and updated business documentation and web forms related to sales and leases for clients and agents in timely manner
- Maintained electronic and paper filing systems for easy retrieval of information
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Updated multiple property listings; assisted with preparation of documents and agreements
- Revisions of marketing materials and social media platforms
Executive Assistant
Imca Company
01.2015 - 01.2019
- Performed daily administrative functions such as answering calls and emails, scheduling meetings, creating multiple reports, forms
- Created project plans and communicated deadlines to ensure projects were completed on time
- Acted as a liaison for communication between marketing, IT, accounting, and finance departments
- Managed and directed CEO’s communication on behalf, including support for internal and external correspondence including file management, scanning, photocopying, and organizing as required
- Ordered supplies and provided inventory control
- Organized and coordinated Executive meetings, seminars, conferences, and training sessions onsite and offsite
- Submitted monthly expense reports and tracked the budget spend
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
Education
Post-Graduate Diploma - Global Business Management
Humber College
Toronto, ON06.2021
BBA - Hospitality And Tourism Management
Altai State University
Russia06.2012
Skills
- Customer Service and Assistance
- Administrative Support
- Analytical and Critical Thinking
- Organizational Skills
- Problem Identification
- Negotiation and Resolution
- Filing Documents
- Team Goals
- Adaptable and Flexible
- Creativity and Adaptability
- Financial Services
- Corporate Policies and Procedures
Timeline
Payments Officer
Scotiabank
01.2022 - Current
Office Administrator
Omni Team, Exp Realty Real Estate Brokerage
08.2021 - 01.2022
Executive Assistant
Imca Company
01.2015 - 01.2019
Post-Graduate Diploma - Global Business Management
Humber College
BBA - Hospitality And Tourism Management
Altai State University
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