Irina Filaretova
New Westminster,BC
Summary
An enthusiastic and hard-working individual with excellent customer service skills; strong communication skills and ability to work under pressure; have experience three years in supervisory.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Head Sales Department / Supervisor
"GEOTEC" LLC
Moscow, Moscow, Russia
04.2020 - 07.2023
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Researched potential customers using various sources such as public records, web searches.
Lead Manager
"GEOTEC" LLC
Moscow, Moscow, Russia
11.2019 - 04.2020
- Developed and implemented policies, procedures and objectives to ensure customer satisfaction.
- Planned, organized and coordinated activities of subordinates to accomplish organizational goals.
- Monitored performance of direct reports against established targets.
- Assisted in resolving complex issues or escalated them as appropriate to senior managers.
- Reviewed daily operational reports from department staff ensuring accuracy of information provided.
Sales Manager
Transport Company FFC "RTC" LLC
Moscow, Moscow
06.2015 - 09.2019
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Education
Bachelor`s Degree - Administration Management
Institute of Trade
Moscow, Russia05-2014
Bachelor`s Degree - Hospitality And Management in Tourism
Academy of Economics Study
Moldova, Chisinau06-2011
High School Diploma -
High School O.Ghibu
Moldova, Orhei06-2007
Skills
- Strategic leadership
- Staff Management
- Sales operation
- Multidisciplinary team leadership
- Sales process
- Interpersonal and client communications
- Consultative support
- Conflict resolution skills
- Hard-worker
Languages
English
Professional
Russian
Native/ Bilingual
Romanian
Native/ Bilingual
Ukrainian
Professional
Certification
- Certificate of Appreciation In recognition of contributions to ISS of BC`s mission of supporting newcomers to thrive in British Columbia
Affiliations
- Volunteer Administrator in ISS of BC
References
- Elsie Decena ( Volunteer Coordinator from ISS of BC ) +1 236-668-9879
Timeline
Deputy Head Sales Department / Supervisor
"GEOTEC" LLC
04.2020 - 07.2023
Lead Manager
"GEOTEC" LLC
11.2019 - 04.2020
Sales Manager
Transport Company FFC "RTC" LLC
06.2015 - 09.2019
Bachelor`s Degree - Administration Management
Institute of Trade
Bachelor`s Degree - Hospitality And Management in Tourism
Academy of Economics Study
High School Diploma -
High School O.Ghibu
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