Irina Cheban

• Managed HR IT and Non-IT projects, ensured timely, on-budget delivery
• Led cross-functional teams of up to 50 members
• Mentored 4 junior project managers, improving overall team efficiency by 15%
• Developed and implemented an automated document collection and verification system for contract workers, improving efficiency by reducing processing time from 3 days to just 6 hours
• Created an interactive onboarding program with gamification, which decreased new employees' time-to-productivity by 30%
• Automated the document verification process for full-time employee onboarding, achieved a 5x reduction in processing costs

• Researched and documented the current business process for hiring new employees, and identified the problematic areas.
• Collaborated with key stakeholders (15 teams, over 35 people) to gather and refine requirements.
• Formulated business requirements, functional and non-functional requirements, and developed a new business process model using BPMN.

As a result, in 3 months developed a new business process that saved the company 47,000 dollars

• Founded two new teams within the department: Quality Assurance (QA) Team and Process Development Team
• Recruited and trained staff for both teams (8 people)
• Organized the staff performance evaluation and development process
• Reduced department expenses for employee performance evaluation by 6 times by implementing optimized evaluation forms and transitioning to remote specialists from different regions, replacing costly office-based outsourcing
• Developed additional training and updated instructions that resulted in a 2x improvement in employee performance over 6 months, and a 3x reduction in customer complaints.
• Collected a backlog of over 100 unresolved department issues, implemented a process to convert them into tasks for other teams, and created a prioritization process. This resulted in the resolution of 80 issues in one year that had been unresolved for 1 to 3 years.

• Reviewed client claims and made decisions on financial adjustments
• Analyzed the reasons for complaints and recommended improvements to the bank's services and processes
• Trained and mentored the new employees in the department

• Managed inbound calls, assisted with banking products and transactions
• Mentored new employees