IRIN JEON
Ottawa,Canada
Summary
Customer-focused and reliable professional with strong experience in retail and service environments. Skilled in customer engagement, cash register operations, and effective communication, with a proven ability to multitask in fast-paced settings. Committed to delivering excellent service, building positive customer relationships, and maintaining efficiency and accuracy in daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inpatient Unit Clerk
The Ottawa General Hospital
2025.01 - Current
- Registered and admitted patients into hospital system to ensure accurate patient records and smooth admissions
- Coordinated patient transfers, discharges, and bed assignments to optimize patient flow and resource utilization
- Communicated with nurses, doctors, and other hospital staff to facilitate information exchange and enhance patient care
- Maintained and updated patient records in both electronic and paper formats to ensure data accuracy.
- Perform data entry and ensure accuracy under time pressure
- Answered phone calls and directed them to the appropriate departments to ensure timely communication.
Server
In's Kitchen
Ottawa, Ontario
2021.01 - 2023.01
- Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
- Resolved customer inquiries and issues quickly, improving overall dining experience.
- Coordinated with hosts, bussers, and kitchen staff to ensure seamless service for guests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Retail Associate
BaysCorner
2020.01 - 2023.01
- Greeted customers and engaged in conversation to assess needs
- Developed strong interpersonal skills through interaction with customers on a daily basis
- Replenished sales floor shelves and assisted customers with order fulfillment and inquiries
- Operated register to conduct cash and credit sales
- Managed multiple tasks simultaneously to meet strict deadlines and maintain store operations
- Created weekly reports on store sales performance metrics, providing insights for sales strategy
Education
BSc - Psychology
UNIVERSITY OF OTTAWA
ON, Canada2027-04
High School Diploma -
NEPEAN HIGH SCHOOL
Ottawa, ON2013-06
Skills
- Cash Register Operations
- Interpersonal communication
- Positive Customer Engagement
- Customer service excellence
- Medical terminology
- Dining customer service
- Team collaboration
- Multitasking and organization
References
Available upon request
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
French
Full Professional
Certification
- Smart Serve
- First Aid
Timeline
Inpatient Unit Clerk
The Ottawa General Hospital
2025.01 - Current
Server
In's Kitchen
2021.01 - 2023.01
Retail Associate
BaysCorner
2020.01 - 2023.01
BSc - Psychology
UNIVERSITY OF OTTAWA
High School Diploma -
NEPEAN HIGH SCHOOL