Irfan Rahman Shahil
Toronto,ON
Summary
Dynamic and results-driven professional with experience at the Toronto Transit Commission, recognized for implementing enhanced cleaning protocols that elevated passenger satisfaction. Proven ability in team collaboration and customer-focused service delivery, complemented by strong time management skills and safe chemical handling expertise. Committed to maintaining high standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Returning Summer Student - Janitor
Toronto Transit Commission
05.2025 - 08.2025
- Contributed to a student pilot group project to improve sanitation and operational efficiency at one of the city's pilot stations, Finch Station
- Followed safety protocols while using cleaning chemicals and equipment effectively.
- Implemented enhanced cleaning protocols that improved passenger satisfaction and set a benchmark for other TTC locations.
- Monitored and restocked cleaning supplies and reported equipment issues to supervisors.
Summer Student - Janitor
Toronto Transit Commission
05.2024 - 08.2024
- Maintained cleanliness and hygiene standards across TTC facilities, ensuring a safe and welcoming environment for staff and passengers.
- Performed routine cleaning tasks such as sweeping, mopping, sanitizing surfaces, and waste disposal in compliance with company policies.
- Inspected and restocked cleaning supplies, reporting equipment malfunctions or inventory shortages to supervisors.
- Won the Best Teamwork Prize for great dedication as a member of a team.
Cashier Team Lead
Tim Hortons
04.2022 - 08.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Skills
- Time management and multitasking
- Customer-focused service delivery
- Initiative in pilot programs and projects
- Team collaboration and leadership
- Safe chemical handling and equipment use
- Adaptability in high-traffic environments
Accomplishments
Pilot Cleaning Initiative – Finch TTC Station (2025)
- Participated in a TTC-led student pilot project to enhance cleanliness and customer experience at Finch Station.
- Contributed to the development and execution of an upgraded cleaning strategy tailored to high-traffic station needs.
- Offered insights that were later reviewed for system-wide implementation.
Best Teamwork Prize – TTC Summer Program (2024)
- Recognized by supervisors and peers for strong communication, initiative, and commitment to team goals during summer placement.
Timeline
Returning Summer Student - Janitor
Toronto Transit Commission
05.2025 - 08.2025
Summer Student - Janitor
Toronto Transit Commission
05.2024 - 08.2024
Cashier Team Lead
Tim Hortons
04.2022 - 08.2022
Similar Profiles
DANEILLE P. HYLTONDANEILLE P. HYLTON
Operations Supervisor at Toronto Transit CommissionOperations Supervisor at Toronto Transit Commission
SHENENE HALLSHENENE HALL
Streetcar Operator at Toronto Transit CommissionStreetcar Operator at Toronto Transit Commission
Zain HaiderZain Haider
Project Management Co-op- Renewable Energy Progrom at Toronto Transit Commission (TTC)Project Management Co-op- Renewable Energy Progrom at Toronto Transit Commission (TTC)
Vivian OgbonnayaVivian Ogbonnaya
Customer Service Agent at Toronto Transit CommissionCustomer Service Agent at Toronto Transit Commission
Kenrick BarnettKenrick Barnett
Digital Content Creator at Dutchpot ChroniclesDigital Content Creator at Dutchpot Chronicles