Irfan Rahman Shahil
Toronto,ON
Summary
Dynamic and results-driven professional with experience at the Toronto Transit Commission, recognized for implementing enhanced cleaning protocols that elevated passenger satisfaction. Proven ability in team collaboration and customer-focused service delivery, complemented by strong time management skills and safe chemical handling expertise. Committed to maintaining high standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Returning Summer Student - Janitor
Toronto Transit Commission
05.2025 - 08.2025
- Contributed to a student pilot group project to improve sanitation and operational efficiency at one of the city's pilot stations, Finch Station
- Followed safety protocols while using cleaning chemicals and equipment effectively.
- Implemented enhanced cleaning protocols that improved passenger satisfaction and set a benchmark for other TTC locations.
- Monitored and restocked cleaning supplies and reported equipment issues to supervisors.
Summer Student - Janitor
Toronto Transit Commission
05.2024 - 08.2024
- Maintained cleanliness and hygiene standards across TTC facilities, ensuring a safe and welcoming environment for staff and passengers.
- Performed routine cleaning tasks such as sweeping, mopping, sanitizing surfaces, and waste disposal in compliance with company policies.
- Inspected and restocked cleaning supplies, reporting equipment malfunctions or inventory shortages to supervisors.
- Won the Best Teamwork Prize for great dedication as a member of a team.
Cashier Team Lead
Tim Hortons
04.2022 - 08.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Skills
- Time management and multitasking
- Customer-focused service delivery
- Initiative in pilot programs and projects
- Team collaboration and leadership
- Safe chemical handling and equipment use
- Adaptability in high-traffic environments
Accomplishments
Pilot Cleaning Initiative – Finch TTC Station (2025)
- Participated in a TTC-led student pilot project to enhance cleanliness and customer experience at Finch Station.
- Contributed to the development and execution of an upgraded cleaning strategy tailored to high-traffic station needs.
- Offered insights that were later reviewed for system-wide implementation.
Best Teamwork Prize – TTC Summer Program (2024)
- Recognized by supervisors and peers for strong communication, initiative, and commitment to team goals during summer placement.
Timeline
Returning Summer Student - Janitor
Toronto Transit Commission
05.2025 - 08.2025
Summer Student - Janitor
Toronto Transit Commission
05.2024 - 08.2024
Cashier Team Lead
Tim Hortons
04.2022 - 08.2022
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