Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Irfan Ameer

Toronto,Ontario

Summary

Reliable and upbeat as Associate software engineer, Technical support engineer and sales representative.

  • An enthusiastic and vivacious worker with excellent interpersonal and professional abilities.
  • Excellent business, communication and customer service abilities.
  • Seeking for an opportunity, to channelize my potentials to meet and exceed company goals.

Overview

4
4
years of professional experience

Work History

Sales Representative

Canadian Outlet
12.2022 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

TECHNICAL SUPPORT ENGINEER

42GEARS MOBILITY SYSTEMS
11.2021 - 07.2022
  • Providing solutions and fixes to customers using 42Gears‘ products.
  • Maintained response times to support business continuity.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.
  • Performed root cause analysis of reported issues to enact corrections.

ASSOCIATE SOFTWARE ENGINEER

JMR INFOTECH
07.2019 - 02.2021
  • Optimized test cases to maximize success of manual software testing.
  • Worked closely with global customers spanning to troubleshoot software problems.
  • Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
  • Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Defined and documented scope of projects for distribution to team.

Education

Master of Science - Bachelors in Engineering

New Horizon College of Engineering
Bangalore
06.2019

Skills

  • Product and Service Knowledge
  • Problem-Solving Strengths
  • Customer Retention Abilities
  • Sales Expertise
  • Onsite Product Demonstrations
  • Interpersonal Communication Skills
  • Technological Knowledge
  • Product Merchandising and Distribution
  • Persuasive Negotiations
  • Maintaining Customer Database

Websites

Languages

English
Full Professional
Urdu
Native or Bilingual
Hindi
Professional Working

Timeline

Sales Representative

Canadian Outlet
12.2022 - Current

TECHNICAL SUPPORT ENGINEER

42GEARS MOBILITY SYSTEMS
11.2021 - 07.2022

ASSOCIATE SOFTWARE ENGINEER

JMR INFOTECH
07.2019 - 02.2021

Master of Science - Bachelors in Engineering

New Horizon College of Engineering

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Irfan Ameer