Irfan Ameer
Toronto,Ontario
Summary
Reliable and upbeat as Associate software engineer, Technical support engineer and sales representative.
- An enthusiastic and vivacious worker with excellent interpersonal and professional abilities.
- Excellent business, communication and customer service abilities.
- Seeking for an opportunity, to channelize my potentials to meet and exceed company goals.
Overview
4
4
years of professional experience
Work History
Sales Representative
Canadian Outlet
12.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Negotiated contracts with clients and developed relationships with key personnel.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
TECHNICAL SUPPORT ENGINEER
42GEARS MOBILITY SYSTEMS
11.2021 - 07.2022
- Providing solutions and fixes to customers using 42Gears‘ products.
- Maintained response times to support business continuity.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
ASSOCIATE SOFTWARE ENGINEER
JMR INFOTECH
07.2019 - 02.2021
- Optimized test cases to maximize success of manual software testing.
- Worked closely with global customers spanning to troubleshoot software problems.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Defined and documented scope of projects for distribution to team.
Education
Master of Science - Bachelors in Engineering
New Horizon College of Engineering
Bangalore06.2019
Skills
- Product and Service Knowledge
- Problem-Solving Strengths
- Customer Retention Abilities
- Sales Expertise
- Onsite Product Demonstrations
- Interpersonal Communication Skills
- Technological Knowledge
- Product Merchandising and Distribution
- Persuasive Negotiations
- Maintaining Customer Database
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Professional Working
Timeline
Sales Representative
Canadian Outlet
12.2022 - Current
TECHNICAL SUPPORT ENGINEER
42GEARS MOBILITY SYSTEMS
11.2021 - 07.2022
ASSOCIATE SOFTWARE ENGINEER
JMR INFOTECH
07.2019 - 02.2021
Master of Science - Bachelors in Engineering
New Horizon College of Engineering