Iretioluwa Aluko

• Provide technical support to colleagues via phone, email, and in-person, addressing hardware, software, and network-related issues
• Create user accounts and manage access control.
• Assist in developing and maintaining IT documentation, including user manuals and standard operating procedures.
• Conduct user training sessions to enhance computer literacy and promote best practices.
• Maintain inventory of hardware and software assets and coordinate procurement activities.
• Resolve over 30 support requests per day

• Informed and suggested new banking products to customers.
• Assisted customers in depositing and withdrawing cash.
• Assessed client's viability for financial services and facilitated closings and referrals.
• Completed daily logs, tracked data and managed clients' book of business.
• I was the top-performing advisor in coaching clients on how to use the digital self-serve channels

• Provided technical support to client organizations via phone, email, and in-person, addressing hardware, software, and network-related issues.
• Carried out Installation, configuration, and maintenance of computer systems, software applications, and peripherals.
• Performed troubleshooting and resolved software conflicts, system errors, and network connectivity
• Assessed business requirements and liaised with other IT professionals to create focused solutions for both personal and business clients
• Installed system updates to address vulnerabilities and reduce security issues
• Procured and replaced faulty hardware systems

● Conferred, elicited, and advised medium and high-income retail clients in various industries/sectors ranging from private to public, oil and gas, FMCG and manufacturing, on the most efficient financial management solutions, flexible enough to ensure a successful future state. Contributing to a $2.5M regional sales budget.

● Led a regional team of business analysts and acquisition consultants in a national project to identify, enumerate and register poor and vulnerable households for financial inclusion schemes.

● Worked in a product development team to design a mobile application that streamlined the process of client acquisition and onboarding, thereby reducing turnaround time from 24hrs to 5 minutes and increasing annual client acquisition from 40,000 to 100,000.

• Maintained computer systems, installed and upgraded new systems for personal and business clients
• Worked as part of a team of analysts on a national project for demographic data collection and analysis.
• Worked effectively in both independent and team environments to exceed IT goals.
• Worked with various departments on integrating new processes for software and manual usage.
• I appropriately documented the process of resolving client system issues in the job order form.

• Worked as an outsourced system support technician, providing services for Multinational Organizations such as Addax-Sinopec Petroleum, Mobil, and the Standard Bank Group in over 20 locations
• Performed troubleshooting steps and diagnosed problems to accurately resolve a wide range of technical issues.
• Trained users on how to operate components and systems.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.