Iretiola Egbedeyi
St. Catharines,ON
Summary
Results-driven Logistics and Supply Chain Specialist with 7+ years of progressive experience in transport coordination, supply chain operations, and customer logistics across multinational organizations. Demonstrated success optimizing end-to-end shipment processes for sulfuric acid and fluorspar commodities across rail, truck, vessel, and terminal networks. Skilled in SAP, freight auditing, order management, and vendor coordination, ensuring cost efficiency, on-time deliveries (98%), and compliance with internal and regulatory standards. Recognized for analytical thinking, operational excellence, and effective stakeholder engagement across Traffic, Sales, and Technical Services teams.
Overview
17
17
years of professional experience
Work History
Commercial Operations Associate
Glencore Corporation, Canada
01.2024 - Current
- Coordinated logistics operations for sulfuric acid and fluorspar shipments across Canadian plants and U.S. terminals, ensuring 98% on-time delivery through rail, truck, and vessel routes.
- Collaborated with freight carriers, field offices, and terminals to resolve operational bottlenecks, reducing turnaround delays by 22%.
- Processed and audited freight invoices exceeding $3M annually, identifying billing discrepancies and achieving 15% reduction in freight overcharges.
- Managed SAP order entry, shipment scheduling, and billing workflows, improving data accuracy and month-end reporting timeliness by 30%.
- Liaised with Sales, Credit, and Technical Services to reconcile shipments, credit limits, and production schedules for over 20 major accounts across North America.
- Developed logistics cost analyses and lane optimization reports that informed freight rate negotiations, achieving an average 8% cost savings per lane.
- Key Achievements:
- Streamlined shipment documentation and customs clearance, reducing administrative cycle time by 25%.
- Enhanced data visibility by consolidating terminal reports, improving accuracy of logistics KPIs and forecasting.
Traffic Customer Service Officer
Glencore Corporation, Canada
01.2020 - 12.2023
- Oversaw daily logistics coordination of chemical shipments across multiple inland terminals and customer locations.
- Maintained accurate tracking of 400+ active railcars monthly, collaborating with carriers to ensure availability and turnaround.
- Monitored customer inventories and proactively managed replenishment to sustain 100% uninterrupted supply.
- Prepared and validated shipment documentation, bills of lading, and customer invoicing packages for audit compliance.
- Supported KYC (Know Your Customer) and First Order Form (FOF) documentation, expediting new client onboarding by 40%.
- Key Achievements:
- Reduced shipment discrepancies by 18% through proactive communication with terminals and freight vendors.
- Implemented a carrier tracking database that improved load visibility and reduced response times by 30%.
Management Information System Team Lead
Keystone Bank
01.2018 - 07.2019
- Conducted logistics and operations data analysis to identify performance gaps and resource inefficiencies, improving delivery accuracy by 20%.
- Developed forecasting tools that optimized staffing and workload balancing, reducing process delays by 15%.
Contact Centre Shift Lead
Keystone Bank Limited
02.2015 - 12.2017
- Led a 15-member support team managing 3,000+ customer interactions weekly, ensuring service delivery met SLAs.
- Enhanced process efficiency through workflow redesign, leading to 75% improvement in quality scores.
Online Customer Care Representative
MTN Telecommunications
04.2009 - 04.2013
- Resolved 98% of customer inquiries on first contact and supported system issue reporting to technical teams.
- Delivered customer training on service usage, increasing retention and reducing repeat inquiries.
Education
Diploma - Supply Chain Management
Trillium College
01.2023
Certificate - International Freight Forwarding
03.2023
Bachelor of Science - Sociology
Bowen University
01.2007
Skills
- SAP
- ERP Systems
- MS Office
- Proficient in SAP
- Customer service
- Shipping Documentation
- CRM Tools
- Data Analytics
- Operations management
- Team support
- Interpersonal and written communication
- Operational efficiency
Core Competencies
- Supply Chain & Logistics Coordination (Rail, Truck, Vessel, Barge)
- Terminal & Inventory Management
- SAP Order Processing & Freight Auditing
- Carrier & Vendor Relations
- Contract & Shipment Documentation
- Customer Relationship Management
- Freight Cost Optimization & Rate Negotiation
- Data Analytics & Performance Reporting with Excel and Google Sheets
- Cross-Functional Collaboration (Sales, Credit, Technical)
Languages
English
Full Professional
Timeline
Commercial Operations Associate
Glencore Corporation, Canada
01.2024 - Current
Traffic Customer Service Officer
Glencore Corporation, Canada
01.2020 - 12.2023
Management Information System Team Lead
Keystone Bank
01.2018 - 07.2019
Contact Centre Shift Lead
Keystone Bank Limited
02.2015 - 12.2017
Online Customer Care Representative
MTN Telecommunications
04.2009 - 04.2013
Certificate - International Freight Forwarding
Bachelor of Science - Sociology
Bowen University
Diploma - Supply Chain Management
Trillium College