IRESHA BORUG GAMAGE
Richmond
Summary
Academic and professional expertise in hospitality sales with a Postgraduate Diploma in Global Tourism and Hospitality Management from Capilano University, Canada and Tourism Economics and Hotel Management from the University of Colombo. Demonstrated success in exceeding sales targets, implementing strategic initiatives, and building lasting client relationships. Extensive experience in both local and international sales, providing valuable insights into diverse markets and customer needs. Skilled in mentoring teams, resolving challenges, and ensuring exceptional guest experiences while maximizing profitability and sustaining business success in the hospitality sector.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
West Coast Car Rentals
12.2022 - Current
- Used business development frameworks and strategic growth strategies to develop short- and long-term customer service plans
- Fostered productive business relationships and promoted long-term growth opportunities
- Monitored workflow queue to ensure adequate distribution of work across available personnel
Director of Sales
Luxuria Island Tours
01.2021 - 10.2022
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Sales and Marketing Supervisor
MAC Travels (pvt) Ltd
07.2017 - 01.2021
- Participated in prestigious international travel fairs, including Top Resa in Paris and prominent travel fairs in Belgium, showcasing expertise in hospitality sales and expanding global market reach.
- Developed strong client relationships through consistent communication, resulting in increased customer retention rates.
- Enhanced online presence by revamping website content and optimizing it for search engine performance, driving increased web traffic and potential customers.
Sales Executive
Yathta Travels (pvt)Ltd
04.2012 - 09.2016
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
Education
Post-Baccaleurate Diploma - Global Hospitality And Toursism Management
Capilano University
North Vancouver, BC01.2024
Post Graduation Diploma - Tourism Economics And Hotel Management
University of Colombo
09.2015
Bachelor of Arts - International Studies And French
Univesity of Kelaniya
11.2011
Skills
- Revenue growth
- Deal closing
- Sales training and leadership
- Sales process optimization
- Key account targeting
- Client relationship management
Languages
English
Full Professional
French
Professional Working
Certification
- Completion of online training for OPERA cloud Front office Accreditation
- Serving it right
- CVENT (Certification of Cvent supplier network)
Timeline
Customer Service Supervisor
West Coast Car Rentals
12.2022 - Current
Director of Sales
Luxuria Island Tours
01.2021 - 10.2022
Sales and Marketing Supervisor
MAC Travels (pvt) Ltd
07.2017 - 01.2021
Sales Executive
Yathta Travels (pvt)Ltd
04.2012 - 09.2016
Post Graduation Diploma - Tourism Economics And Hotel Management
University of Colombo
Bachelor of Arts - International Studies And French
Univesity of Kelaniya
Post-Baccaleurate Diploma - Global Hospitality And Toursism Management
Capilano University
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