IRESH KASTHURI ACHCHILLAGE
Richmond
Summary
Experienced and dedicated Housekeeping and maintenance professional with a proven track record of maintaining exceptional cleanliness and operational efficiency in hospitality and residential settings. Courteous, loyal, and dependable professional with a strong background in housekeeping and maintenance services. Proven ability to lead and motivate housekeeping teams while ensuring the highest standards of cleanliness, safety, and customer satisfaction. Possesses excellent knowledge of modern cleaning practices, sanitation procedures, and facility maintenance. Highly effective communicator with a professional and approachable demeanor, skilled at collaborating with team members, management, and guests to ensure smooth daily operations and exceed service expectations.
Overview
13
13
years of professional experience
Work History
Houseman and Maintenance
Delta Hotel by Marriott in Delta
08.2023 - Current
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.
- Participated in ongoing training sessions provided by the hotel to stay updated on industry best practices and enhance overall performance levels.
Housekeeper
Delta hotels by Marriott in Delta
12.2022 - 08.2023
- Maintained cleanliness of 14+ rooms daily ensuring high standard of cleanliness.
- Collaborated with team members to effectively complete tasks and meet daily cleaning goals.
Tour Guide
Seesight Tours
09.2023 - Current
- Engaged in friendly conversation with guests to help each feel comfortable and welcomed.
- Provided directions for visitors to explore tour locations.
- Transported visitors to tour site locations, maintaining flawless safety record.
- Maintained exceptional knowledge of tourist attractions and local history to answer guests' questions.
tourist guide
09.2012 - 09.2020
- Lecturer licensed from Sri Lanka institute of Tourism and hospitality management.I have 8 years experience with international clients all over the world and I am very much comfortable with communicating with the guests
- Housekeeper with 1 year of experience working as a full-time housekeeper in 3 star hotel.
Education
Diploma in Tour Guiding - English
Institute of Tourism And Hospitality Management.
SrilankaSkills
- Time Management
- Attention to Detail
- Customer Service
- Teamwork
- Problem-Solving
- Cleaning and sanitization
- Public speaking
- Presentation skills
- Exceptional communication
Language
English , English
Timeline
Tour Guide
Seesight Tours
09.2023 - Current
Houseman and Maintenance
Delta Hotel by Marriott in Delta
08.2023 - Current
Housekeeper
Delta hotels by Marriott in Delta
12.2022 - 08.2023
tourist guide
09.2012 - 09.2020
Diploma in Tour Guiding - English
Institute of Tourism And Hospitality Management.
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