Iresh Issarsing
Fredericton,Canada
Summary
Driven Computer Science graduate with experience developing full-stack web applications and collaborating on software engineering projects. Professional experience in client services, case management, and stakeholder collaboration has strengthened analytical, problem-solving, and communication skills. Bilingual in English and French, eager to contribute to innovative software development teams.
Overview
4
4
years of professional experience
Work History
Bilingual Employment Training Officer
NBAPC
Fredericton, New Brunswick
07.2025 - Current
- Managed a caseload of approximately 120–150 active client files, maintaining accurate, confidential documentation while ensuring compliance with organizational policies and funding guidelines.
- Conducted comprehensive client intake interviews and needs assessments to develop individualized action plans and support clients in achieving their education and employment goals.
- Evaluated and processed applications for employment-related financial assistance, providing timely support for tuition, transportation, living allowances, and other approved training needs.
- Coordinated employment and training services by collaborating with employers, educational institutions, government agencies, and Indigenous organizations to support positive client outcomes.
- Built and maintained collaborative relationships with ESDC, PETL, First Nations communities, employers, educational institutions, and training providers to coordinate client services and enhance program delivery.
Sales Agent
Call Center Guys
Fredericton, Canada
09.2022 - 12.2023
- Conducted approximately 100 outbound cold calls during a typical 5-hour shift (around 20 calls per hour) to promote Freedom Mobile products and services while consistently meeting productivity expectations.
- Identified customer needs through active listening and recommended tailored mobile devices and service plans, contributing to increased sales opportunities and customer satisfaction.
- Consistently achieved monthly sales targets by selling approximately 15–20 mobile phones per month, earning performance-based sales incentives.
- Utilized CRM software to accurately document customer interactions, prepare service agreements, manage follow-up activities, and maintain up-to-date customer records.
- Resolved customer concerns and collaborated with team members to ensure accurate contract processing and a positive customer experience.
Education
Bachelor of Science - Computer Science and Programming
University of New Brunswick
Fredericton, NB05-2025
Skills
- Java
- Python
- SQL
- JavaScript
- TypeScript
- HTML
- CSS
- Flask
- Vuejs
- MySQL
- Git
- REST APIs
- Generative AI Tools (ChatGPT, Claude, Gemini, GitHub Copilot, Perplexity)
- Problem Solving
- Team Collaboration
- Bilingual Communication (English & French)
Languages
- English, Native
- French
Custom Section 2
Blog Service Web Application (Programming on the Web | Team of 3)
• Developed a full-stack blog application using Python, Flask, Vue.js, and MySQL with secure user authentication and blog management features.
• Designed RESTful APIs for user registration, authentication, blog creation, comments, and profile management.
• Integrated email verification, password reset, SMS verification, and Google Gemini AI for AI-assisted content generation.
• Collaborated using Git throughout the design, development, testing, and debugging process.
Meal Planner Application (Software Engineering | Project Manager | Team of 3)
• Led project planning, task allocation, and milestone tracking while coordinating a three-member development team.
• Collaborated on the design and development of a meal planning application following software engineering best practices.
• Participated in requirements analysis, implementation, testing, and documentation throughout the project lifecycle.
HomeFinder Web Application (Building User Interfaces)
• Developed an interactive property search application using TypeScript following the Model-View-Controller (MVC) architecture.
• Implemented dynamic filtering based on location, distance, price, and bedroom preferences.
• Collaborated on interface design, testing, and debugging to improve usability and maintainability.
Digital Forensics Investigation (Digital Forensics | Team of 4)
• Conducted digital forensic investigations using Autopsy and other forensic analysis tools to examine digital evidence.
• Recovered files, analyzed system artifacts, documented findings, and presented investigation results as part of a collaborative team.
Timeline
Bilingual Employment Training Officer
NBAPC
07.2025 - Current
Sales Agent
Call Center Guys
09.2022 - 12.2023
Bachelor of Science - Computer Science and Programming
University of New Brunswick