Irene Gentil UWIZEYIMANA
Ottawa,Ontario
Summary
Dedicated and versatile professional with a background in customer service, warehouse operations, and tree planting. Strong organizational and communication skills prioritizing safety and efficiency. Seeking challenging role to leverage diverse experience and skills for continued growth and development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tree Planter
Outland
05.2024 - 07.2024
- Planted trees in designated areas to support reforestation efforts
- Worked in various weather conditions
- Follow safety protocols to ensure personal and team safety
- Exceeded company expectations in terms of total trees planted per day while maintaining high standards for accuracy and quality.
- Collaborated effectively with other crew members on larger-scale projects involving teamwork and coordination between multiple teams or departments.
- Facilitated the proper disposal of waste materials and debris from planting sites, ensuring a clean and environmentally friendly work environment.
- Assisted in meeting project deadlines through diligent work habits and adapting quickly to changing weather conditions or terrain challenges.
Customer Service Representative
MSi Corp
11.2022 - 04.2024
- Handled customer inquiries and resolved issues
- Provided excellent customer service via phone and email
- Documented customer interactions and maintained records
- Upselling and retaining customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Associate
Amazon
06.2022 - 11.2022
- Managed inventory and stock levels
- Ensured timely and accurate order fulfilment
- Maintained a clean and organised workspace
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
King David High School
01.2018
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Website Designing
Picking and Packing
Certification
- CPR Certification
- Cyber Security Awareness Training
Languages
English
Full Professional
French
Limited Working
kinyarwanda
Native or Bilingual
Hobbies and Interests
- Reading books | Soccer and Basketball
- Sports (Basketball and Soccer)
Timeline
Tree Planter
Outland
05.2024 - 07.2024
Customer Service Representative
MSi Corp
11.2022 - 04.2024
Warehouse Associate
Amazon
06.2022 - 11.2022
- CPR Certification
- Cyber Security Awareness Training
High School Diploma -
King David High School
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