Irene Mcmillan
Sales Coordinator
Aurora,Ontario
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Driven Front Office Supervisor with more than 4 years of experience in a leadership role and success at cultivating long-term relationships with both clients and coworkers. Exceptionally skilled with people and working in dynamic settings. Offering a commitment to organization and productivity to a Front office. Reliable Front Office Supervisor known for interacting with customers and responding to their questions appropriately. Considered a talented employee ready to tackle any responsibility with a pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Bilingual professional able to remain composed and calm in all types of situations. Highly trained Front Office Supervisor with a great attitude quick to resolve customer complaints and issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Hilton, Atlanta Georgia
Atlanta, GA
12.2014 - Current
- Resolved issues through active listening escalated issues to management personnel to ensure guest satisfaction.
- Managed daily office operations, including client account, group of guest coming in and transients reservation.
- Monitored the front desk so that any questions that came up could be responded to quickly and effectively.
- Answering and resolving guest assistance file for the guest feed back and complaint online.
- Dispersed petty cash to employees and collected and managed receipts. Provided backup to the front desk, stepping in to assist with various tasks whenever an employee was absent or at lunch.
- Trained team members on new hotel services and products to support promotional efforts.
- Assisted senior administrative professionals with daily work tasks.
Education
BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT
2011
Skills
- Customer service oriented
- Excellent balancing the house and multi tasking rooms coordinator job
- Efficient resolving and handling guest issues
- Managing front office operations
- Inquiry Response
- Senior Leadership Support
- Registration Management
- Front Office Management
- Billing and Invoicing
- Exceptional Customer Support
Accomplishments
- Developed and implemented Kipsu Room Upsells and HIlton Enrolments, which resulted in increased company efficiency and productivity.
- Responded to guests feedback and inquiries each day.
- Investigated, identified, and reconciled account discrepancies with guests folio on daily basis.
Certification
- Certified Positive Attitude in Front Office Team 2018
- Elevate 1 Class Graduate (Critical Skills for Managers)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Office Supervisor - Hilton, Atlanta Georgia
12.2014 - Current
OUR LADY OF FATIMA UNIVERSITY - , BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT
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