Irene Williams

Supported achievement of over $70K in MUV savings target in 2025 and 2026.

Contributed to OEE improvement of over 5% through ongoing analysis and process adjustments.

Assisted in developing an automation macro for the OEE shift report to streamline the reporting process.

Maintained OEE tracking between shift reports and MII.

Led material waste reduction projects.

Acted as backup production supervisor to ensure continuous operations during absences.

Coached materials handlers on daily work practices and development.

Developed SOPs for materials handlers and lead hands to standardize operations and enhance training.

Handled inventory management tasks and reconciliation.

Proficient with SAP, Excel, and other Office programs.

Maintained customer contact and updated customer data systems.

Created SOPs for customer systems.

Maintained commercial customs invoices.

Previous roles with THS included accounts payable, accounts receivable, customer service, shipping, receiving, and inventory management.

• Assisted guests with inquiries and service requests, enhancing overall guest experience.
• Reconciled guest folios, room charges, and hotel payments, ensuring accuracy for Hampton Inn & Suites.
• Checked guest invoices, tax charges, and payment methods, facilitating smooth nightly closeout.
• Balanced daily revenue reports and cash drawers using hotel accounting systems.

Reviewed internal control procedures, financial records, and accounting systems for accuracy.

• Resolved customer issues promptly, improving overall satisfaction.
• Facilitated guest services, enhancing overall visitor satisfaction and experience., restaurant, bar, and other departments.
• Maintained accurate financial records for budgeting, payroll, and expenses.
• Processed weekly accounts payable, general ledger entries, and payroll duties.
• Checked daily guest ledgers and restaurant receipts to ensure accuracy and proper gratuity recording.