Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Websites
Timeline
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IRENE UBREDI

Mississauga,ON

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Data Entry

Primerica
Mississauga, Ontario
01.2024 - 03.2024
  • Performed data entry into various databases used by organization.
  • Maintained database by entering new and updated customer and account information.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Provided administrative support related to data entry and mailings.
  • Completed data entry tasks within specified timeframes.
  • Exceeded quality goals to support team productivity.

Senior Client Advisor

Royal Bank of Canada
Mississauga, Ontario
06.2008 - 05.2023
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Maintained up-to-date knowledge of industry regulations, legal requirements, product offerings, and best practices.
  • Developed strong relationships with clients by providing personalized services.
  • Contacted prospective customers to present information and explain available services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

BUSINESS ANALYSIS TRAINING (IIBA) -

BLACK TECH ACADEMY
Toronto, ON
09-2022

B.ED - Early Childhood Care And Education

DELTA STATE UNIVERSITY,ABRAKA
NIGERIA
01-1999

Skills

  • Customer Service
  • Active Listening
  • Time Management
  • Communication Skills
  • Problem Solving
  • Empathy
  • Adaptability
  • Client Relationship Building
  • Product Knowledge
  • Data Entry Abilities
  • MS-Office

Affiliations

I love reading, listening to podcast, I am an avid enthusiast of culinary arts, finding Joy in experimenting with diverse cuisines and perfecting my cooking skills. And I always showcase my cooking skills from participating in Community events, to hosting personal parties where I merge my love for networking with an appreciation for good food.

Also I love to learn new things from other cultural background from Faith,Music,Sport, Family Values and general Lifestyle. My diverse set of hobbies reflects my belief in the importance of a balance in Life Pursuits.

Accomplishments

  • RBC RECOGNITION AND REWARDS-BEYOND TRANSIT 2010
  • RECIPIENT OF THE RBC 401 WEST Q3 AWARD -SEPT 2022

Certification

  • RBC-DIVERSITY AND INCLUSION TRAINING 2022
  • HIGHER LANDING CAREER TRANSFORMATION -CANADIAN CLEAN ENERGY 2024
  • COURSERA- CLIENT RELATIONSHIP MANAGEMENT (CRM) 2024
  • MEDICAL TERMINOLOGY- 2024

Languages

English
Full Professional

Websites

Timeline

Data Entry

Primerica
01.2024 - 03.2024

Senior Client Advisor

Royal Bank of Canada
06.2008 - 05.2023

BUSINESS ANALYSIS TRAINING (IIBA) -

BLACK TECH ACADEMY

B.ED - Early Childhood Care And Education

DELTA STATE UNIVERSITY,ABRAKA

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IRENE UBREDI