Summary
Overview
Work History
Education
Skills
Accomplishments
Qualifications Summary
Awards
Volunteer Experience
Languages
Affiliations
Timeline
Generic

IRENE UBREDI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Volunteer

BREAKFAST AT HIS FEET (NGO)
05.2023 - Current
  • Research Potential Partners and Vendors to support projects and maximize quality and affordable supplies for intended charities
  • Assist in the collaboration with Stakeholders to ensure effective communication and project progression
  • Help with meeting scheduling.

Expert Client / Banking Advisor

RBC Royal Bank
06.2008 - 05.2023
  • Daily handled high volumes of Personal and Business Banking clients' transactions in person or electronically in a fast-paced face to face Business environment
  • Successfully trained and mentored new employees on system applications on their day-to-day roles
  • Maintained compliance of Bank standards and policies with respect to performance and demonstrated commitment by taking ownership and accountability of client's problems at first point of contact.

Education

Bachelor's Degree -

Delta State University
Abraka, Delta State

Anti-Money Laundering Training & Compliance -

RBC
01.2023

Diversity & Inclusion Training -

RBC
01.2022

Business Analysis Training Course( IIBA) -

BlackTech Academy
01.2022

Skills

  • MS WORD, EXCEL AND POWER POINT
  • WRITTEN AND VERBAL COMMUNICATION
  • TASK PRIORITIZATION
  • MEETING FACILITATION
  • INTERPERSONAL COMMUNICATION
  • ATTENTION TO DETAIL
  • ANALYTICAL AND CRITICAL THINKING
  • MULTITASKING ABILITIES
  • REMOTE OFFICE AVAILABILITY
  • SOCIAL PERCEPTIVENESS

Accomplishments

    RBC Q3 AWARDS-SEPT/2022

Qualifications Summary

Talent for identifying, analyzing and interpreting customer needs resulting in client and business retention, by applying strong critical thinking skills. Experienced in administrative, and retail settings. Track record of successful referrals to Supporting Partners for better, excellent retention of business relationships. Meeting Business deadlines in an Organized and Timely manner, providing exceptional client experience in a fast-paced banking environment.

Awards

RBC Q3 AWARDS -2022

Volunteer Experience

  • Breakfast At His Feet (NGO), May 2023- Present, Assisting the Project Coordinator with Project plans and implementation.
  • Salvation Army- Red Kettle, Mississauga, 2021, Volunteered at the Christmas fund Raising Event

Languages

English
Full Professional

Affiliations

  • STORY STORYTELLING(AFRICAN HERITAGE), CREATIVE WRITING, INTERIOR DECORATION AND FASHION DESIGNS

Timeline

Volunteer

BREAKFAST AT HIS FEET (NGO)
05.2023 - Current

Expert Client / Banking Advisor

RBC Royal Bank
06.2008 - 05.2023

Bachelor's Degree -

Delta State University

Anti-Money Laundering Training & Compliance -

RBC

Diversity & Inclusion Training -

RBC

Business Analysis Training Course( IIBA) -

BlackTech Academy

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IRENE UBREDI