Irene Tan
Calgary,Canada
Summary
With 11 years of extensive experience in the logistics, courier, and remittance industry, I am a highly motivated and positive professional known for my dedication and expertise in delivering exceptional customer service. My vast experience has equipped me with the skills and knowledge necessary to enhance business performance effectively.
I excel in both individual and team settings, demonstrating a strong ability to adapt quickly to changes and drive company objectives forward. I am eager and determined to leverage my combined knowledge and skills to contribute meaningfully to your organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front End Cashier / Supervisor
Safeway
07.2023 - Current
- Supervise and give direction to all front-end staff
- Assist with closing duties and cash up
- Assist with scheduling and filling shifts
- Perform cash pick up and loans
- Assisting with shelf-stocking, clean up, and displays
- Handling rain checks, exchanges, and refunds
- Bagging, boxing, or gift-wrapping merchandise for clients
- Demonstrated excellent customer service skills by being friendly, helpful, and patient with all customers
- Ensured compliance with company policies regarding refunds, discounts, coupons, and loyalty programs
- Greeted customers warmly upon entering the store and helped when needed
- Operated cash register efficiently to accurately process sales transactions and maintain proper cash control
- Process transaction on POS
- Cash Audit / Cash office Reports
- Assist customers with their inquiries, complaints, refunds etc
- Safe management and key holder responsibilities.
Front End Cashier
Sobey's
01.2023 - 07.2023
- Assisting with shelf-stocking, clean up, and displays
- Handling rain checks, exchanges, and refunds
- Bagging, boxing, or gift-wrapping merchandise for clients
- Demonstrated excellent customer service skills by being friendly, helpful, and patient with all customers
- Ensured compliance with company policies regarding refunds, discounts, coupons, and loyalty programs
- Greeted customers warmly upon entering the store and helped when needed
- Operated cash register efficiently to accurately process sales transactions and maintain proper cash control
- Process transaction on POS.
Team Head
LBC Express Inc.
Sorsogon, Philippines
02.2010 - 03.2021
- Establishing work schedules and procedures
- Preparing and submitting reports
- Monitoring monthly sales of each branch and the whole team
- Resolving work-related problems in the branch
- Coordinating, assigning and reviewing work of subordinates
- Requisitioning and/or ordering materials, equipment, and supplies
- Ensuring smooth operation of equipment and machinery
- Reporting to the Area Manager and attending meetings
- Managing the operations of package handling
- Organizing and supervising activities such as the processing of incoming and outgoing mail
- Training staff/workers in job duties, safety procedures, and company policies
- Securing and processing all business permits and licenses of all the branch
- Setting meetings with corporate clients for target sales improvement.
- Responsible for fulfilling the logistics behind receiving, processing and storing inventory according to purchase orders and store policy.
Pharmacy Assistant
Mercury Drug Corporation
06.2004 - 12.2004
- Processing customer transactions
- Receiving in-person and telephone refill requests and recording deliveries
- Providing customer service to meet customer needs
- Maintaining an accurate cash drawer while following company policies and procedures
- Performing administrative duties
- Other duties as assigned.
Education
Diploma - Business Administration - Supply Chain Management
Southern Alberta Institute of Technology
Calgary, CA04.2024
Bachelor of Science - Commerce - Management
St. Louise De Marillac College of Sorsogon
Sorsogon, Philippines03.2004
Skills
- Fast learner and very much willing to learn all necessary knowledge required by the position
- Able to communicate effectively with variety of individuals
- Motivated, flexible, multi-task oriented, dedicated, reliable, observant, enthusiastic, conscientious, eager to learn and a team player with great attention to details as well as leadership skills
- Proven ability to work independently and/or with minimal supervision
- Highly experienced in providing quality customer service
- Knowledge in Office Windows application such as Microsoft Word, Excel, PowerPoint, Outlook and Internet
Certification
- Lean Six Sigma Green Belt
- Lean Six Sigma Yellow Belt
- AMLA Certified Trainer
Languages
English
Awards
- Most Excellence Performance as Team Head (2016)
- Best Team Head Awardee (2015)
- Service Loyalty Awardee (2015)
- Best in Corporate Account Acquisition (2011)
Training
- Basic Occupational Safety and Health Training Course for Safety Officer 1 (SO1)Tabaco City, Philippines – November 9, 2019
- AMLA, Hotel Marciano Real Calamba Laguna, Philippines – June 26, 2019
- Data Privacy Act Real Calamba, Laguna, Philippines – June 26, 2019
- Motivation & Values Enhancement Program 2 Tan Ville & Resort, Rosario Batangas, Philippines – April 30, 2018
Volunteer Experience
SAIT - International Centre
Timeline
Front End Cashier / Supervisor
Safeway
07.2023 - Current
Front End Cashier
Sobey's
01.2023 - 07.2023
Team Head
LBC Express Inc.
02.2010 - 03.2021
Pharmacy Assistant
Mercury Drug Corporation
06.2004 - 12.2004
Diploma - Business Administration - Supply Chain Management
Southern Alberta Institute of Technology
Bachelor of Science - Commerce - Management
St. Louise De Marillac College of Sorsogon