Summary
Overview
Work History
Education
Skills
Computer skills
Languages
Timeline
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Irene Shomali

Sainte-Anne-de-Bellevue,QC

Summary

Enthusiastic and reliable, takes pride in providing exceptional service and ensuring a positive experience for guests and customers. Skilled in anticipating guest needs, and addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude within the team in stressful situations. Motivated individual with leadership and management abilities.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

Marriott In-Terminal, Montreal Airport
01.2024 - Current
  • Greeting and welcoming guests in an efficient and courteous manner and performing check-ins, check-outs, processing payments on PMS, etc.
  • Providing excellent service to ensure a positive guest experience, maintaining good communication and teamwork with fellow associates within different departments.
  • Focusing on enrolling guests for Marriott Bonvoy memberships, recognized with the highest scores among the front desk team.
  • Investigating and resolving guest complaints to maintain customer satisfaction.
  • Staying updated on hotel policies, local events, and attractions to offer guests relevant information and enhance their experience.


Front Desk Agent

Courtyard By Marriott Montreal, Baie D'urfe
01.2022 - 01.2024
  • Delivering excellent service to ensure a positive guest experience and maintaining a positive reputation for the hotel, while managing check-ins, check-outs, processing payments, on FOSSE, etc.
  • Investigating and resolving guest complaints.
  • Maintaining good communication and teamwork with fellow associates within the hotel and training the staff and reporting to management on team performance.
  • Handling guest requests and external calls for reservations, bookings, and related services.


Team Leader/Supervisor

Velish, Pointe-Claire
01.2020 - 06.2021
  • Managing and providing guidance to the team, providing help to management, including hiring and training.
  • Designing labels for the company and working on marketing strategies.
  • Placing and receiving orders with our suppliers to replenish stocks as needed.
  • Ensuring a fresh and appealing display by keeping shelves and displays clean and well stocked.
  • Operating equipment and serving products in the health bar area, this includes preparing smoothies, salads, wraps, etc.
  • Making sure customers are satisfied and receive a positive experience.

Education

Hospitality Management Certificate -

International Associations of Professions Career College
06.2024

Social Sciences Diploma -

John Abbott College
12.2023

High School Diploma -

Jerusalem School of Bethlehem
05.2019

Skills

  • Multitasking
  • Reliability
  • Creative problem-solver
  • Team player
  • Organized and detail-oriented
  • Service quality
  • Leadership

Computer skills

  • Microsoft Office (Word, Excel, PowerPoint)
  • Outlook
  • Canva
  • Fosse and PMS

Languages

English
French
Arabic

Timeline

Front Desk Agent

Marriott In-Terminal, Montreal Airport
01.2024 - Current

Front Desk Agent

Courtyard By Marriott Montreal, Baie D'urfe
01.2022 - 01.2024

Team Leader/Supervisor

Velish, Pointe-Claire
01.2020 - 06.2021

Hospitality Management Certificate -

International Associations of Professions Career College

Social Sciences Diploma -

John Abbott College

High School Diploma -

Jerusalem School of Bethlehem

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Irene Shomali