Irene Shirima

Winnipeg,MB

Summary

I am self driven customer service representative with two and a half years of experience in delivering outstanding customer support . I am proficient in managing customer inquires, resolving issues, and maintaining high customer satisfaction levels across diverse industries . Skilled in utilizing CRM tools. I have been able to handle multichannel communication and fostering positive customer relationship.

Overview

years of professional experience

Work History

Customer Service Representative

The Skyalrk Group Co.Ltd

08.2021 - 04.2024

Handle customer inquires.
Processed orders via phone, email and chats.
Engaged with customers to improve their overall experience and ensure satisfaction.

Education

No Degree - Bachelor of Commerce

International College of Manitoba

Winnipeg, MB

01-2027

High School Diploma -

St Constantine International School

Tanzania

06-2023

Skills

Strong communication and active listening
Problem solving and conflicts resolution
Multichannel customer support (phone, email, chat, social media)

Time management and multitasking
Empathy and customer centric approach
Team work collaboration and building strong relationship

Languages

English

Professional Working

Timeline