IRENE RODRIGUEZ
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Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Sonus Hearing Care
01.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Greeted and assisted patients with check-in procedures.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Services /Medical Biller
Brault
08.2021 - 12.2022
- Communicated with insurance providers to resolve denied claims and resubmitted
- Posted payments and collections on regular basis
- Filed and updated patient information and medical records
- Collected payments and applied to patient accounts
- Reviewed and corrected claim errors to facilitate smooth processing
- Knowledge of medical billing, reimbursement, contracts and write offs , and ability to determine patient liability and overpayment amounts
- Eob review and insurance correspondence
- Knowledge of Medi-cal, Medicaid, Medicare, Hmo/Ppo and workers comp
- Handles inbound and outbound calls
Call Center Supervisor/Referral Coordinator
The Neurology Group
04.2018 - 08.2021
- Directed approximately150 calls daily to correct departments for Neurology office
- Scheduled ,confirmed and rescheduled for physician visits and procedures using calender software
- Entered patient information including insurance, demographic and health history to keep all records up to date
- Knowing the difference between HMO /PPO to uptain proper auth
- Navigate different insurance portals
- Observed strict HIPPA guidelines at all times according to company policy
- Established and enforced clear goals to keep employee s collaboratively
- Trained employees on best practices and protocol while managing teams to maintain optimal productivity
- Printed Schedule and submitted upcoming appointments through insurance portals and make sure approved by appt date
Invoice Clerk
Anitas Mexican Foods
02.2017 - 04.2018
- Loaded Billing data into systems through data import, scanning or manual keying , to verify complete and accurate client invoices from vendors
- Tracked timely receipt of invoices , monitored and identified late invoices and contacted vendors to obtain tardy invoices
- Processed and sent monthly invoices to customers on standard billing cycle , including adjustments and corrections
- Invoiced freight customer with proper back up and accurate rates reviewed and analysed contracts to verify accurate billing and resoved billing issues with vendors and carriers
Education
High School Diploma -
Pomona High School
Pomona, CA06.2006
Skills
- Self motivated
- Scheduling
- Customer service
- Supervision
- Team building
- Bilingual
- 40 wpm
- Microsoft word, outlook, excell
Languages
English and Spanish
Professional Working
Timeline
Patient Care Coordinator
Sonus Hearing Care
01.2023 - Current
Patient Services /Medical Biller
Brault
08.2021 - 12.2022
Call Center Supervisor/Referral Coordinator
The Neurology Group
04.2018 - 08.2021
Invoice Clerk
Anitas Mexican Foods
02.2017 - 04.2018
High School Diploma -
Pomona High School
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