Irene Pech
Long Beach,CA
Summary
Dynamic professional with a proven track record at Ecam Secure. Excelled in enhancing security measures and streamlining client communication, significantly improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Communications Operator
American Honda Motor Company
02.2025 - Current
- Working as a member of an emergency dispatch operation in a corporate atmosphere
- Handling incoming minor and major emergency phone and radio calls for assistance
- Monitors a local national central burglary/fire alarm system via ProWatch, MAStermind and Fireworks
- Dispatches police, fire and security patrol units in response to silent/ringing alarms & requests for assistance
- Performs routine test diagnostics of all equipment, systems, and field devices for proper operation, and places service calls as needed
- Maintains central service call log of all related equipment & systems nationally
- Processes requests for employees nationally, or card access privileges via the central cardholder database
Central Station Administrator
Ecam Secure
01.2020 - 04.2024
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs.
- Identified and addressed business vulnerabilities in areas governing asset protection and physical security
- Analyzed operational data to identify efficiency improvements, driving continuous improvement.
- Implemented and maintained security measures to protect network infrastructure and sensitive data
- Configured and monitored intrusion detection systems to detect and respond to potential security incidents
ICC Dispatch Operator
Ecam Secure
05.2016 - 01.2020
- Coordinated and dispatched emergency response teams to various incidents, utilizing effective communication and prioritization skills to ensure timely and efficient response
- Monitored multiple communication channels to receive and relay information related to emergencies, accidents, or incidents, while maintaining composure and professionalism under pressure
- Diligently monitored security cameras and alarms to detect and respond to potential threats in real-time
Education
High School Degree -
Educational Partnership High School
Long Beach, CA06.2015
Skills
- Alarm Monitoring Systems (ProWatch, Immix, MAStermind, Fireworks, Exaqvision)
- CRM System (Salesforce)
- Incident Tracking (CASE Global, Everbridge, Resolver)
- Microsoft (Word, Excel, Office, Outlook, Teams)
Websites
Timeline
Communications Operator
American Honda Motor Company
02.2025 - Current
Central Station Administrator
Ecam Secure
01.2020 - 04.2024
ICC Dispatch Operator
Ecam Secure
05.2016 - 01.2020
High School Degree -
Educational Partnership High School
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